Dana Hall
Houston
Summary
Results-oriented Installation Manager skilled in financial performance tracking and team leadership. Specializes in compliance management and conflict resolution, achieving service goals while enhancing operational efficiency. Strengths include cultivating strategic partnerships and driving revenue growth through effective communication and workforce planning.
Overview
15
15
years of professional experience
Work History
Licensed Health Insurance Agent
US Health Advisors
12.2024 - Current
- Managed nationwide PPO plans covering health, dental, and vision services
- Maintained licenses in multiple states, ensuring compliance and expanding service areas
- Contacted leads to generate sales opportunities, contributing to business growth
- Engaged with business owners to explore collaboration options, fostering partnerships
- Contacted personal references to verify candidate qualifications
Installation Manager
Leaf Filter Gutter Protection
02.2022 - 12.2024
- Manages W2 associates as well as 1099 installers to ensure completion of jobs
- Manage interviews for all 1099 installers and work closely with key contractors
- Managed hourly and salaried associates, including W2 installers, service technicians, field trainers, and SWAT trucks.
- Managed cycle times to ensure we are installing as soon as possible.
- Schedule installs, confirmed jobs, order material for jobs that are outsourced
- Works closely with sales to confirm all jobs are financed and ready for install
- Consistently hitting service and install goals monthly
- Manage Lowes jobs in regards to payments, installs and services
- Conducted weekly meetings with installation teams to coordinate schedules and streamline workflow
- Resolved escalated customer complaints to ensure satisfaction and retention
- Managed warranty issues and customer concerns to ensure timely resolution
- Performed thorough inspections at job sites to verify quality and adherence to project specifications
- Managed inventory system to track daily counts and conducted weekly audits for accuracy
- Closed jobs in CRM to ensure installers and reps were paid correctly and on time
- Work closely with offices in my region to help with install by utilizing other installers or sending my installers to help where needed.
- Received service office of the year for San Antonio
- Received service warrior several times
- Consistently a gold leaf recipient winner for San Antonio
- Corpus received their first awards under my management for gold leaf
Branch Installation Manager
Home Depot Installation Service
12.2013 - 02.2022
- Oversaw the financial performance of the branch.
- Managed multiple associates in different areas of the business
- Cultivated relationships with store management and employees to enhance collaboration and support.
- Conducted job site inspections to ensure installer compliance and resolve customer escalations.
- Facilitated pilot branch initiatives for new programs, communicating insights to drive implementation success.
- Supported branches that needed help by traveling and re-establishing a working office with employees
- Consistently manage more than $4 million of backlog at any given time.
Installation Manager/Branch Installation Manager (Interiors)
Home Depot Installation Service
05.2016 - 11.2019
- Oversaw backlog management to exceed office installation goals
- Recruit new contractors and maintain compliance for them
- Trained new sales consultants, admins, measure techs, and warehouse associates
- Provided support in taking measurements to maintain project timelines
- Audited measured work for accuracy and compliance
- Supported various administrative functions to enhance workflow efficiency
Measure Tech/Warehouse Associate (Interiors)
Home Depot Installation Service
08.2015 - 05.2016
- Input job details for kitchen and countertop orders using Measure Pro software to streamline order processing.
- Measured kitchen cabinets, countertops, and backsplashes at customers' homes to ensure accurate specifications.
- Processed and submitted customer orders to vendors for timely fulfillment.
Administrative Assistant (Interiors)
Home Depot Installation Service
12.2013 - 08.2015
- Managed jobs from sale through installation to completion, ensuring timely delivery and client satisfaction
- Coordinated installation schedules with installers to ensure timely project completion
- Scheduled measures for measure techs, coordinating logistics to optimize workflow
- Review sales and measure paperwork for accuracy
- Processed installer payments
- Ordered job materials and office equipment
- Answered multi-line phones, resolving customer concerns to enhance service experience
- Handled escalations and provided resolutions
- Provided excellent customer service
Administrative Assistant, Human Resources, Accounts Payable
Manpower – Flint Energy Services, Inc.
10.2012 - 07.2013
- Directly assist the district manager and office manager
- Managed travel calendars to ensure timely and organized scheduling
- Coordinated travel logistics for business trips
- Provide Human Resources support and a point of contact for all employees
- Maintain and control all new hires and separated employees
- Work closely with corporate Human Resources and Accounts Payable
- Monitored monthly budgets and ordered supplies to align with financial constraints
- Work side by side with the yard manager, equipment manager and safety manager
- Organized and archived invoices for easy reference and compliance
- Created purchase orders and ordered supplies to stay within the budget
- Receive all mail, process invoices with the proper coding and get proper approval to submit to Corp to be paid
- Maintained and collected all receipts for employee credit cards and coded them properly for payment.
- Provide insurance benefits and 401K paperwork to all employees
- Respond to all district correspondence
Front Desk Agent/Night Audit
Hampton Inn & Suites
06.2011 - 11.2012
- Greet all guests and assist them in their needs to have a comfortable stay
- Assign rooms to guests daily
- Perform night audit duties to close out the business day and to start a new business day
- Manage daily cash handling to maintain secure and accurate financial operations.
- Addressed special guest requests and informed HHonors members about their benefits
- Communicate and coordinate with Maintenance Department to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Led training and supervision of new front desk/night audit employees, maintaining established cleanliness and quality standards in public areas
- Assisted in planning and executing meetings and activities at hotel, ensuring smooth food service operations
Education
Bachelors of Science - Interdisciplinary Studies
University of Houston – Downtown
Skills
- Microsoft PowerPoint
- Excel
- Word
- Access
- Claims processing
- Outlook
- Policy analysis
- Client outreach
- Client documentation
- Sales support
- Alco Portal
- OnQ Property Management
- JDE
- ADP
- CRM
- Sales Force
- UKG
- Accuterm
- FSL
- LMS
- SAP/Concur
- Workday
- ICS
- Netsuite
- Zoom
- Teams
- IME
- One drive
- Payment net
- Ringy
- C3
- CRM
- Compliance
- Sales strategy
- Quality control
- Inventory management
- Policy performance
- Scheduling
- Dispute resolution
- Communication skills
- Team leadership
- Performance review
- Training
- Planning
- Partnerships
- Business launch
- Engagement
- Organizational skills
- Operations
- Stakeholder relations
- KPIs
- Team leadership
- Workforce strategy
- Workflow
- Personnel
- Coaching
- Client relationships
- Staff training
- Ethics compliance
- Client mediation
- Client communications
- Cost management
- HR management
- Profit maximization
- Resource allocation
- Revenue growth
- Employee development
- Desktops, laptops, and mobile devices
- Budget control
- Communication excellence
- System setup
- Writing skills
- Time management
- Sales leadership
Extracurricular Activities
Participation in the MS 150 Houston to Austin bike ride – 2004, 2005, 2007, 2009 Participation in the Houston half marathon with the Leukemia and Lymphoma Society MS 150 San Antonio bike ride 2009 and 2024 2012 MS 150 walk in the Woodlands Conoco Phillips 10K rodeo run Mutt Strut Susan G Komen run Trail ride with Texas Independence Trail ride to help raise money for the Houston Livestock Show & Rodeo Volunteer with Happy Endings Animal Rescue in Pinedale Volunteer with Pinedale Bible Church by providing treats for different children organizations Work with multiple rescues and volunteer for transport and fostering in Texas
Awards
- Received service office of the year for San Antonio
- Received service warrior several times
- Consistently a gold leaf recipient winner for San Antonio
- Corpus received their first awards under my management for gold leaf
- earned 3 awards trips to various countries for my performance
- number 1 office in the company in Dallas
Timeline
Licensed Health Insurance Agent
US Health Advisors
12.2024 - Current
Installation Manager
Leaf Filter Gutter Protection
02.2022 - 12.2024
Installation Manager/Branch Installation Manager (Interiors)
Home Depot Installation Service
05.2016 - 11.2019
Measure Tech/Warehouse Associate (Interiors)
Home Depot Installation Service
08.2015 - 05.2016
Branch Installation Manager
Home Depot Installation Service
12.2013 - 02.2022
Administrative Assistant (Interiors)
Home Depot Installation Service
12.2013 - 08.2015
Administrative Assistant, Human Resources, Accounts Payable
Manpower – Flint Energy Services, Inc.
10.2012 - 07.2013
Front Desk Agent/Night Audit
Hampton Inn & Suites
06.2011 - 11.2012
Bachelors of Science - Interdisciplinary Studies
University of Houston – Downtown