Tiera Hall
Tampa,FL
Summary
Dedicated and results-driven Licensed Health Insurance Agent with over 9 years of experience in health insurance sales, customer service, plan enrollment, and billing. Proficient in managing inbound and outbound calls, assisting customers with policy changes, and providing tailored health insurance solutions. Skilled in building rapport with clients, upselling services, and handling multiple tasks in fast-paced environments. Holds active 240 Health and 2044 Personal Lines licenses. Known for excellent communication skills, attention to detail, and the ability to thrive in high-volume settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
RateQuote Direct
02.2023 - 10.2024
- Assisted clients in selecting and enrolling in health insurance plans that best suit their needs
- Provided billing support, policy changes, and customer service to ensure client satisfaction
- Effectively managed inbound calls, addressing client inquiries regarding plan options and benefits
- Collaborated with teams to meet sales targets and retention goals
Licensed Health Insurance Agent
GoHealth LLC
09.2022 - 12.2022
- Managed health insurance calls for plan enrollment, billing, and policy adjustments
- Provided comprehensive information about various health insurance plans, helping clients choose optimal coverage
- Delivered exceptional customer service while maintaining high conversion rates for new enrollments
Licensed Health Insurance Agent
Together Health LLC
06.2022 - 09.2022
- Handled inbound and outbound health insurance calls, providing enrollment, billing, and policy support
- Assisted clients with navigating complex health insurance options and plan selection
- Ensured customer satisfaction through responsive communication and timely issue resolution
Sales Agent / Customer Service
Teleperformance USA
08.2020 - 06.2021
- Provided health insurance solutions to customers, handling both inbound and outbound sales calls
- Assisted clients with billing inquiries, plan enrollment, and policy modifications
- Met or exceeded sales quotas and customer retention goals
Substitute/Teacher's Aide
Friendship Christian Academy
08.2019 - 04.2020
- Filled in for teachers during absences, ensuring continuity in lesson plans and student assignments
- Assisted with coursework distribution, homework assignments, and make-up classwork
Retention Specialist
Health Plan Services
10.2018 - 12.2018
- Conducted inbound and outbound calls to retain existing health insurance customers
- Provided excellent customer service, addressing billing issues and plan concerns
- Updated customer records and maintained data integrity
Waitress
Mama’s Soul Food Restaurant
12.2017 - 03.2018
- Provided excellent customer service in a fast-paced restaurant environment
- Greeted customers, took orders, served food, and managed cash register
- Maintained cleanliness and organization of the dining area
Licensed Health Insurance Agent
TZ Insurance
06.2017 - 09.2017
- Conducted inbound and outbound health insurance calls, assisting clients with plan selection and enrollment
- Provided billing and policy support, resolving issues quickly and efficiently
- Delivered product knowledge and helped clients make informed decisions about their coverage
Licensed Health Insurance Agent
Health Plan Services
10.2016 - 12.2016
- Reviewed health insurance plans and provided enrollment services to beneficiaries
- Assisted clients with policy changes, plan comparisons, and addressing customer service inquiries
Licensed Health Insurance Agent
Freedom Health
08.2015 - 12.2015
- Provided comprehensive health insurance support, including plan reviews and customer enrollment
- Helped beneficiaries understand their options, specializing in Medigap and Special Needs Plans
Licensed Health Insurance Agent
Humana
06.2014 - 04.2015
- Managed inbound and outbound calls, enrolling clients in health, dental, and vision insurance plans
- Specialized in Special Needs Plans (SNP) and Medigap coverage
- Delivered personalized service to ensure the best plan fit for each client
Education
Some College - Psychology
High School Diploma -
Newberry High School
Newberry, FL05.2005
Skills
- Customer Service & Retention
- Sales & Upselling
- Plan Enrollment & Billing
- Telemarketing & Outbound Sales
- Data Entry & Multitasking
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- IDC-9 Coding
- CPT Coding
- Team Leadership
- Product Knowledge in Health Insurance Plans
- Fast Learner
- Adaptable
- HIPAA
- Claims processing
- Objection handling
- Goal oriented
Certification
- 240 Health License
- 2044 Personal Lines Insurance License
Authorizedtowork
True
Personal Information
- Willing To Relocate: True
- Authorized To Work: True
Timeline
Licensed Health Insurance Agent
RateQuote Direct
02.2023 - 10.2024
Licensed Health Insurance Agent
GoHealth LLC
09.2022 - 12.2022
Licensed Health Insurance Agent
Together Health LLC
06.2022 - 09.2022
Sales Agent / Customer Service
Teleperformance USA
08.2020 - 06.2021
Substitute/Teacher's Aide
Friendship Christian Academy
08.2019 - 04.2020
Retention Specialist
Health Plan Services
10.2018 - 12.2018
Waitress
Mama’s Soul Food Restaurant
12.2017 - 03.2018
Licensed Health Insurance Agent
TZ Insurance
06.2017 - 09.2017
Licensed Health Insurance Agent
Health Plan Services
10.2016 - 12.2016
Licensed Health Insurance Agent
Freedom Health
08.2015 - 12.2015
Licensed Health Insurance Agent
Humana
06.2014 - 04.2015
High School Diploma -
Newberry High School
Some College - Psychology
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