DANA HANSON

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• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Compiled data from clients to accurately complete tax forms.
• Identified potential deductions to minimize clients' tax liabilities.
• Assisted clients in responding to IRS notices of deficiency or audit findings.
• Analyzed financial information such as income statements and balance sheets to calculate tax liability.
• Maintained accurate records of all client transactions and filings.

• Performed cashier duties such as taking orders, collecting payments and providing change.
• Restocked kitchen supplies including food products and utensils.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Assisted management team with inventory counts of food products and beverage supplies.
• Served food quickly for positive guest experiences.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Balanced daily transactions on a computerized point-of-sale system.

• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Organized and maintained filing systems, both paper and electronic.
• Created expense reports, tracked invoices, and processed payments.
• Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.