Dana Hardy
Lincoln,NE
Summary
Professional experience excelling in customer service. Proven ability to enhance patient satisfaction through effective communication. Ready for new challenges dedicated to quality patient service and teamwork.
Overview
24
24
years of professional experience
Work History
Optician Technician
Pearle Vision
02.2021 - Current
- Assisted patients in selecting appropriate eyewear, enhancing satisfaction with personalized recommendations.
- Collaborated with optometrists to verify prescriptions and assist in patient consultations.
- Responded to patient inquiries regarding insurance coverage and eyewear options promptly.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Managed inventory of contact lens products, ensuring availability and proper stock levels.
Online Personal Shopper
HyVee Foods
02.2020 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Extension Associate Nutrition Education Program
University of Nebraska Lincoln
08.2001 - 01.2020
- Developed and implemented nutrition education programs targeting diverse community populations.
- Coordinated outreach initiatives to enhance community engagement and promote healthy eating habits.
- Assessed program effectiveness through data collection and analysis, leading to improved educational outcomes.
- Created customized curriculum materials to meet the specific needs of various audiences.
- Established partnerships with local organizations to expand program reach and resource availability.
Education
Bachelor of Science - Nutrition Science And Dietetics
University of Nebraska At Kearney
Kearney, NEAssociate of Science - Science
Western Nebraska Community College
Scottsbluff, NESkills
- Insurance verification
- Contact lens fitting
- Customer service
- Effective communication
- Medical terminology
Timeline
Optician Technician
Pearle Vision
02.2021 - Current
Online Personal Shopper
HyVee Foods
02.2020 - 02.2021
Extension Associate Nutrition Education Program
University of Nebraska Lincoln
08.2001 - 01.2020
Bachelor of Science - Nutrition Science And Dietetics
University of Nebraska At Kearney
Associate of Science - Science
Western Nebraska Community College