Lori Valencia
Wentchee,Washington
Summary
Experienced optical specialist prepared for this role, bringing strong focus on precision lens crafting, frame adjustments, and customer consultations. Known for excellent teamwork and adaptability, ensuring seamless operations and high-quality outcomes. Skilled in patient communication, equipment handling, and problem-solving within fast-paced environments. Consistently dependable and responsive to changing needs.
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
18
18
years of professional experience
Work History
Optician Technician
For Your Eyes Only
04.2020 - 11.2023
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
Office Manager
Big River Freight Shipping
02.2006 - 01.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Manson High School
Manson Wa 9883106-1979
Skills
- Optical dispensing
- Insurance Verification
- Retail Sales
- Optical orders
- Insurance Billing
- Progressive Lens Expertise
- Paperwork management
- Patient Recordkeeping
- Appointment Scheduling
- Payment Collection
- Appointment Setting
- Insurance processing
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Customer service abilities
- Excellent Communication
- Organizational Skills
- Patient Scheduling
- Self Motivation
- Time management abilities
Timeline
Optician Technician
For Your Eyes Only
04.2020 - 11.2023
Office Manager
Big River Freight Shipping
02.2006 - 01.2020
High School Diploma -
Manson High School
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