Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Hartley

Gainesville,FL

Summary

Passionate self motivated individual offering excellent skills in guest relation’s upselling products and service, engaging individual with the ability to help a company reach it’s goal’s.

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Piesanos Stone Fired Pizza
Lake City , FL
10.2024 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Representative

American glass professionals
Lake City , FL
05.2024 - 12.2024
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Established positive relationships with customers through effective communication techniques.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Consistently met daily performance goals set by management team members.
  • Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
  • Trained new representatives on product knowledge, sales strategies, and company policies.

Certified Nursing Assistant

Lake Montgomery and nursing home and rehab
Lake City , FL
01.2024 - 06.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Hostess/Togo

Olive Garden
Lake City , Florida
10.2022 - 01.2024
  • Was in charge of opening the front of the restaurant
  • Wiping down menus
  • Rolling silver
  • Restocking
  • Greeted and guided customers to tables
  • Recommend menu items and drinks
  • Took in person/ over the phone to go orders
  • Repeated order back to customer and made sure they had everything they needed
  • Placed orders on POS software

Receptionist

Sam’s Stump Grinding
Lake City , FL
01.2022 - 04.2023

Receptionist -

  • Answered phone calls and booked appointments for the business needs
  • Helped out with any questions the customer had
  • Explained the cost
  • Asked details about how big the stump was and where it was located

Education

High School Diploma -

Columbia High School
Lake City , FL
05-2023

Skills

  • Customer Service And Sales
  • Training And Development Of New Employees
  • Promoting New Items
  • Familiar With pos software
  • Personal And Friendly
  • Self-Motivated
  • TeamWork And Communication
  • Time Management
  • Attention To Detail
  • Infection Control
  • Knowledge Of Medical Terminology

Timeline

Server/Bartender

Piesanos Stone Fired Pizza
10.2024 - Current

Representative

American glass professionals
05.2024 - 12.2024

Certified Nursing Assistant

Lake Montgomery and nursing home and rehab
01.2024 - 06.2024

Hostess/Togo

Olive Garden
10.2022 - 01.2024

Receptionist

Sam’s Stump Grinding
01.2022 - 04.2023

High School Diploma -

Columbia High School
Dana Hartley