Dana Huynh Brooks
Hogansville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
BDC Service Representative
Smith Automotive Group
08.2022 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Made average of 80 outbound and inbound calls per day.
- Overcame objections using friendly, persuasive strategies.
Assistant Manager
Sunset Finance
08.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Assistant Manager
Lagrange Loans
08.2018 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Recommended loan approvals and denials based on customer loan application reviews.
Department Manager
Walmart
01.2016 - 06.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
University of West Georgia
Carrollton, GASkills
- Follow-up procedures
- Strong multitasking
- Sales aptitude
- Appointment scheduling
- Performance tracking
- Data entry accuracy
- Customer service orientation
- Process improvement
- Adaptability and flexibility
- Excellent communication
- Telephone etiquette
- Organizational skills
- Computer literacy
Timeline
BDC Service Representative
Smith Automotive Group
08.2022 - Current
Assistant Manager
Sunset Finance
08.2021 - 08.2022
Assistant Manager
Lagrange Loans
08.2018 - 07.2021
Department Manager
Walmart
01.2016 - 06.2019
GED -
University of West Georgia
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