Dana Jackson
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved customer satisfaction and loyalty through effective resolution of escalated support issues and streamlined service procedures. Focused on maximizing team productivity while balancing customer, employee, and company objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Marathon Cabelas
Gonzales, AL
04.2025 - Current
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Managed customer inquiries through phone, email, and in-person communication.
- Trained new staff on customer service protocols and company policies.
Education
East Iberville
Saint Gabriel, LASkills
- Customer service
- Staff management
- Employee training
- Training and coaching
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Communication skills
- Active listening
- Team building
Timeline
Customer Service Manager
Marathon Cabelas
04.2025 - Current
East Iberville