Dana Jenkins
Austin
Summary
Adept at elevating customer experiences, I honed my skills at T Mobile and Sapphire Nightclub, mastering both the art of customer service and efficient problem-solving. Specializing in customer service training, my approach consistently enhances satisfaction levels. My ability to remain composed under pressure and my proficiency in using cash registers underscore my dual strength in soft and hard skills.
Overview
4
4
years of professional experience
Work History
Customer Service
T Mobile
11.2022 - 09.2023
- Managed business customer service, responding to requests and concerns promptly.
- Greeted customers warmly to provide exceptional customer service.
- Provided high-level customer service, resolving issues promptly.
- Maintained exceptional customer service standards throughout every shift.
Waitress
Sapphire Nightclub
02.2020 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Mcminn County
Athens, TNSkills
- Customer service
- Customer service training
- Customer service and assistance
- Effective customer service
Timeline
Customer Service
T Mobile
11.2022 - 09.2023
Waitress
Sapphire Nightclub
02.2020 - 10.2022
High School Diploma -
Mcminn County
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