Dana Johnson
Front Royal,VA
Summary
Detail-oriented professional with extensive experience in insurance sales and customer support. Strong skills in policy writing and time management, ensuring clients receive appropriate coverage and timely service. Committed to maintaining compliance and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Insurance Agent
State Farm
Front Royal, VA
04.2025 - 08.2026
- Assisted clients in selecting appropriate insurance coverage options.
- Explained policy details and answered client inquiries effectively.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Conducted policy renewals and updates for existing clients.
- Processed payments received from clients promptly according to established procedures.
- Maintained accurate records of all insurance transactions using computer software.
Insurance Agent
Warrior Insurance Agency
Stephens City, VA
10.2022 - 04.2025
- Explained coverage options to potential policyholders, answering questions or concerns.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Dental Assistant
Round Hill Smile Design
Round Hill, VA
01.2020 - 10.2022
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Operated dental radiography equipment for diagnostic imaging.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to uphold safety standards and readiness for subsequent patients.
- Managed patient records and scheduled appointments to ensure smooth patient flow.
- Documented patient records with procedures performed and added notes taken to charts.
- Resolved billing inquiries from insurance companies on claims to facilitate timely reimbursements.
Customer Service Representative
Valley Health
Front Royal, VA
04.2017 - 01.2020
- Handled incoming calls and ensured timely responses to customer concerns.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed follow-up communications to ensure patient satisfaction and care continuity.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Warren County High School
Front Royal, VA06-1996
Some College (No Degree) - Dental Assistance Program
Lord Fairfax Community College
Middletown, VASkills
- Customer relationship management
- Regulatory compliance
- Coverage analysis
- Policy analysis
- Client outreach
- Client follow-up
- Effective communication
- Negotiation skills
- Record keeping
- Time management
Timeline
Insurance Agent
State Farm
04.2025 - 08.2026
Insurance Agent
Warrior Insurance Agency
10.2022 - 04.2025
Dental Assistant
Round Hill Smile Design
01.2020 - 10.2022
Customer Service Representative
Valley Health
04.2017 - 01.2020
High School Diploma -
Warren County High School
Some College (No Degree) - Dental Assistance Program
Lord Fairfax Community College