DANA JONES
Puyallup,WA
Summary
Motivated and dependable candidate with volunteer fire service experience, a strong background in leadership and customer service, and a commitment to serving the community with professionalism and integrity. Currently pursuing an EMT certification to further my knowledge and experience in emergency response and eager to contribute to a progressive Fire department dedicated to excellence, continuous learning and exceptional public service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Esthetician and Receptionist
Elisen Salon And Spa
Graham, WA
10.2024 - Current
- Documented client suggestions and concerns to improve product lines and expand treatment options.
- Performed skincare analysis to treat and regulate diverse skin conditions.
- Scheduled initial appointments and follow-ups to accommodate time conflicts and promote service retention.
- Documented all client intake data in Software and used as reference for continued service planning.
- Managed high-volume client base in appointment-driven atmosphere with consistently positive feedback.
- Optimized promotional materials to best reflect business culture and attract new clients across media types.
- Performed customized facials, microdermabrasion, and waxing sessions.
Lead Esthetician
InSpa
Redmond, WA
09.2022 - 09.2024
- Created and perfected service protocols to be taught across the company.
- Performed skincare analysis to treat and regulate diverse skin conditions.
- Performed customized facials, enhanced facial services and waxing sessions.
- Communicated with guests to assess skincare needs and design customized services to address individual goals.
- Minimized risk of infection to clients by keeping all work areas and instruments clean and properly sterilized.
- Interacted cooperatively with other team members to provide seamless guest experiences.
- Removed body and facial hair using appropriate techniques.
- Helped train fellow estheticians and guide them to success.
Wax Specialist
European Wax Center
Glendora, CA
01.2021 - 07.2022
- Applied wax in direction of hair growth and used wooden sticks and muslin strips to remove unwanted hair.
- Effectively waxed, on average, 12-17 guests per shift.
- Embraced and executed corporate promotions and initiatives to help drive sales.
- Fostered exceptional customer experience to increase client base and retention.
- Minimized the risk of infection to clients by keeping all work areas and instruments clean and properly sterilized.
Supervisor
CMRE Financial Services
Yorba Linda, CA
02.2017 - 11.2020
- Supervised and coached a team of employees, providing training, performance feedback and ongoing support to maintain high productivity and quality standards.
- Resolved customer concerns and employee issues professionally while maintaining compliance with company policies and procedures.
- Led by example in a fast-paced, high pressure enviornment, prioritizing teamwork, accountability and effective communication.
- Maintained confidential financial and customer information while ensuring accuracy and attention to detail.
Clerical Representative
CMRE Financial Services
Yorba Linda, CA
12.2012 - 02.2017
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Maintained accurate and confidential client records while ensuring compliance with company policies and regulations.
- Communicated professionally with clients to gather information, resolve concerns, and explain account details.
- Managed high volumes of documentation and data entry with a strong focus on accuracy and attention to detail.
- Prioritized multiple tasks in a fast-paced environment while meting deadlines and maintaining quality standards.
Skills
- Effective communication
- Adaptability and organization
- Strong team player and team management
- Attention to detail and multitasking
Certification
IFSAC Firefighter 1
Riverside Fire & Rescue
Puyallup, WA
August 2025 - December 2025
IFSAC Hazmat Operations & Awareness
Riverside Fire & Rescue
Puyallup, WA
December 2025
IFSAC Instructor 1
Riverside Fire & Rescue
Puyallup, WA
March 2026
Timeline
Esthetician and Receptionist
Elisen Salon And Spa
10.2024 - Current
Lead Esthetician
InSpa
09.2022 - 09.2024
Wax Specialist
European Wax Center
01.2021 - 07.2022
Supervisor
CMRE Financial Services
02.2017 - 11.2020
Clerical Representative
CMRE Financial Services
12.2012 - 02.2017