Dana Katz
Old Westbury,NY
Summary
Experienced customer and client relations manager with over twenty years of practice in supporting business growth and a positive work environment. Currently a student in the MSW program at Adelphi University. Looking for a meaningful internship in public policy, research, or mental health counseling, to satisfy yearning ambition to be involved with people and politics. Excellent work ethic. Prolific communication skills with a natural aptitude for connecting with others and problem-solving. Articulate, energetic, flexible, and results-oriented. Exceptional at multi-tasking and meeting goals. Passionate about research and acquiring knowledge. High level of both creative and critical thinking skills.
Overview
21
21
years of professional experience
Work History
Employee Relations Manager
T & L One Transportation
Metuchen , NJ
05.2017 - 09.2020
- Instructed senior leaders to enact appropriate employee corrective steps in for 10 million dollar company transportation company with 100 employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions
- Liaised between multiple business divisions to improve communications.
Client Relationship Manager
WMK & Associates
Garden City , NY
09.2004 - 01.2016
- Organized promotional events and interacted with community to increase sales volume of high level financial planning advisor with over 500 clients.
- Built relationships with customers and community to establish long-term business growth.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Investigated and integrated new strategies to expand business operations and grow customer base.
National Sales Manager
American Knitworks
New York, NY
02.1998 - 09.2004
- Managed and consistently increased sales for private and branded label knitwear manufacturer based in NY. Worked with large customers including national chain stores, catalogues, and retail conglomerates as well as boutiques.
- Traveled to regional markets to coach sales associates in product knowledge and and sales techniques.
- Met with customers to give sales presentations, negotiate contracts and maximize sales success.
- Liaised with marketing, product development, and designers to maintain brand development, stay on top of market trends and cultivate private label high volume business.
Education
Some College (No Degree) - Government And Politics
University of Maryland - College Park
College Park, MDBachelor of Science - Psychology
Adelphi University
Garden City, NY05.2022
Skills
- Company Leadership
- Customer Satisfaction
- Internal Communications
- Sales Initiatives
- Event Planning
- Research and Analysis
- Recordkeeping
- Social Perceptiveness
Additional Information
Licensed in Life and Health Insurance
Past board member Old Westbury Hebrew Congregation
Past board member Project Brasilito
Past board member East Williston School District PTO
Timeline
Employee Relations Manager
T & L One Transportation
05.2017 - 09.2020
Client Relationship Manager
WMK & Associates
09.2004 - 01.2016
National Sales Manager
American Knitworks
02.1998 - 09.2004
Some College (No Degree) - Government And Politics
University of Maryland - College Park
Bachelor of Science - Psychology
Adelphi University
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