Dana Kennedy
Winlock,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive business results.
Overview
4
4
years of professional experience
Work History
Special Service Desk Associate
The Home Depot Inc
Chehalis, WA
11.2017 - 12.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Welcomed each new arrival pleasantly and assisted as quickly as possible.
- Collected deposits, fees and payments for rental tools.
- Handled and released online orders to the customer.
- Organized and rotated through customer's ship to store and buy online pick up in store orders.
- Pulled orders from the sales floor and packaged them up for customers.
- Filled-in in numerous departments as needed.
- Ran the register to check customers out.
Education
High School Diploma -
Centralia High School
Centralia, WA06.2017
Skills
- Register knowledgeable
- Data Gathering
- Records Management
- Invoicing and Billing
- Decision Making
- Team Building
- Data Analysis
- Cash Handling
- Product and Service Sales
- Email and Telephone knowledgeable
- Customer Service
- Payment Collection
- Problem Solving
- Microsoft Office
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Multi-Line Phone Systems
Timeline
Special Service Desk Associate
The Home Depot Inc
11.2017 - 12.2021
High School Diploma -
Centralia High School