Dana Kern
Kingman,AZ
Summary
Dynamic Line Service Technician with proven expertise at Chelan-Douglas Regional Port Authority, enhancing operational efficiency through effective aircraft fueling and marshalling. Recognized for exceptional customer service and safety compliance, while training new hires and optimizing fuel management, resulting in improved service delivery and client satisfaction. Strong mechanical aptitude and commitment to safety.
Overview
25
25
years of professional experience
Work History
Line Service Technician
Chelan,Douglas Regional Port Authority
Wenatchee, WA
01.2002 - 09.2026
- Assisted in loading and unloading luggage and cargo efficiently during flight operations.
- Identified opportunities for process improvements, contributing to enhanced service delivery standards.
- Trained new technicians on safety protocols and standard operating procedures for line services.
- Monitored fuel levels and performed routine maintenance on fueling systems as needed.
- Maintained cleanliness and organization of the ramp area to enhance operational efficiency.
- Communicated effectively with pilots and ground crew to coordinate aircraft movements.
- Operated ground service equipment, including tugs, fuel trucks, and de-icing units.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Performed de-icing services during winter months, ensuring safe takeoffs and landings for aircraft in challenging weather conditions.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Optimized fuel management, preventing fuel shortages, by accurately tracking fuel usage and coordinating timely refueling operations.
- Provided exceptional customer service, leading to increased repeat business, by efficiently managing fueling and ground support for corporate and private aircraft.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
Education
Commercial Drivets License -
Sagittarius Valley College
MtVernon Washington Aircraft Inspector
Boeing Inspection School
Everett, WA06-1998
Airframe/Powerplant
Colorado Aero Tech.
Cheyenne, WY11-1986
Skills
- Ramp safety awareness
- Aircraft marshalling
- Aircraft fueling
- Flight line operations
- Hand tool proficiency
- Fuel quality control
- Fire prevention techniques
- Ground support equipment operation
- Waste disposal procedures
- Airport safety regulations
- Quality assurance procedures
- Hydraulic systems
- Emergency response procedures
- Equipment inspection
- Hazardous material handling
- Airfield security procedures
- Towbar and tug operation
- Refueling truck operation
- First aid and CPR
- Aviation communication protocols
- Ground power unit operation
- Basic aircraft mechanics
- Line maintenance
- Hand tools proficiency
- Great mechanical aptitude
- Truck operation
- Reliability
Timeline
Line Service Technician
Chelan,Douglas Regional Port Authority
01.2002 - 09.2026
Commercial Drivets License -
Sagittarius Valley College
Aircraft Inspector
Boeing Inspection School
Airframe/Powerplant
Colorado Aero Tech.