Line Service Technician
Dana Kern
Chelan,Douglas Regional Port Authority
Kingman,AZ
25
years of professional experience
Dynamic Line Service Technician with proven expertise at Chelan-Douglas Regional Port Authority, enhancing operational efficiency through effective aircraft fueling and marshalling. Recognized for exceptional customer service and safety compliance, while training new hires and optimizing fuel management, resulting in improved service delivery and client satisfaction. Strong mechanical aptitude and commitment to safety.
Work History
Line Service Technician
24 Years 8 Months- Assisted in loading and unloading luggage and cargo efficiently during flight operations.
- Identified opportunities for process improvements, contributing to enhanced service delivery standards.
- Trained new technicians on safety protocols and standard operating procedures for line services.
- Monitored fuel levels and performed routine maintenance on fueling systems as needed.
- Maintained cleanliness and organization of the ramp area to enhance operational efficiency.
- Communicated effectively with pilots and ground crew to coordinate aircraft movements.
- Operated ground service equipment, including tugs, fuel trucks, and de-icing units.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Performed de-icing services during winter months, ensuring safe takeoffs and landings for aircraft in challenging weather conditions.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Optimized fuel management, preventing fuel shortages, by accurately tracking fuel usage and coordinating timely refueling operations.
- Provided exceptional customer service, leading to increased repeat business, by efficiently managing fueling and ground support for corporate and private aircraft.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
Education
Commercial Drivets License
- Aircraft Inspector
- Airframe/Powerplant
Skills
Ramp safety awareness
Aircraft marshalling
Aircraft fueling
Flight line operations
Hand tool proficiency
Fuel quality control
Fire prevention techniques
Ground support equipment operation
Waste disposal procedures
Airport safety regulations
Quality assurance procedures
Hydraulic systems
Emergency response procedures
Equipment inspection
Hazardous material handling
Airfield security procedures
Towbar and tug operation
Refueling truck operation
First aid and CPR
Aviation communication protocols
Ground power unit operation
Basic aircraft mechanics
Line maintenance
Hand tools proficiency
Great mechanical aptitude
Truck operation
Reliability
Timeline
Line Service Technician
Chelan,Douglas Regional Port Authority
01.2002 - 09.2026Read More
Sagittarius Valley College
Commercial Drivets License
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Boeing Inspection School
from Aircraft Inspector
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Colorado Aero Tech.
from Airframe/Powerplant
Read More