DANA KETCHEN
Brookline,NH
Summary
. Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Catholic Medical Center
Bedford, NH
01.2021 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared treatment rooms for patient examinations.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Certified Medical Assistant
Womens Care Nashua, NH/Foundation Medical Partners
Nashua, NH
05.2012 - 09.2020
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Certified in Fetal Monitoring
- Performed all aspects of job duties to include immunization administration and other medication administration as directed by provider.
Education
Associate of Science - Health Sciences
Hesser College
Nashua, NH05-2010
Medical Assisting
Certified Medical Assistant
NH05-2010
Skills
- Medical Terminology
- Specimens Collection and Processing
- Vital Sign Monitoring
- Patient Flow Management
- Preparing Specimens and Samples
- Compassionate
- Electronic Medical Records
- Immunization Administration
- Venipuncture and Phlebotomy
- Conflict Resolution Abilities
Certification
- BLS Certified
- CMA through AAMA
Volunteerism and Civic Engagement
- 3 years on the Brookline Finance Committee followed by an elected 3 year position on the Board of Selectpersons in Brookline, NH
- Additional duties on several committee including the DPW building committee and the Brookline Conservation Commission. I assisted in helping to remake the commission new logo and facilitating fundraising in that effort with that logo through sales of items.
Former Owner Windyridge Farm
- For 25 years my husband and I were the owners of Registered Belted Galloway Cattle and managed all the affairs of the farm
Timeline
Certified Medical Assistant
Catholic Medical Center
01.2021 - Current
Certified Medical Assistant
Womens Care Nashua, NH/Foundation Medical Partners
05.2012 - 09.2020
Associate of Science - Health Sciences
Hesser College
Medical Assisting
Certified Medical Assistant
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