Open To Work
Dana Khaledi
Technical Expert
Mission Viejo,CA
Summary
Results-driven professional with experience in technical support, quality engineering, and sales, combining strong analytical skills with a customer-focused approach. Proven ability to resolve complex issues, improve processes, and deliver high-quality results in fast-paced environments.
Adaptable and collaborative, with a track record of driving customer satisfaction, supporting business growth, and quickly mastering new technologies.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Technica Expert
Apple
Irvine, California
11.2023 - Current
- Provided technical support for Apple products and services.
- Diagnosed and troubleshot hardware, software, and network issues effectively.
- Enhanced system performance by resolving complex technical issues.
- Exceeded performance targets for response times, issue resolution rates, and customer satisfaction.
- Developed innovative solutions that addressed client needs and elevated customer satisfaction.
- Implemented automation tools that streamlined workflows, enhancing team efficiency.
- Configured and tested new software and hardware for seamless integration.
- Mentored junior team members in technical skills development, fostering organizational talent growth.
- Conducted training sessions for new staff on product knowledge.
- Documented technical processes for internal knowledge sharing.
- Analyzed customer feedback to enhance service delivery.
Manager
CVS Pharmacy
Charleston, South Carolina
11.2022 - 11.2023
- Trained and mentored staff, improving customer service quality.
- Coordinated employee schedules, ensuring optimal staff coverage.
- Evaluated staff performance and provided constructive feedback regularly.
- Supervised daily operations, enhancing pharmacy workflow efficiency.
- Managed inventory levels and ordered stock based on demand.
- Implemented safety protocols to ensure compliance with regulations.
Quality Control Engineer
Rose Polymer Composites
Tehran, Iran
01.2017 - 08.2022
- Analyzed production data meticulously to identify trends, reducing product defect rates.
- Inspected raw materials and finished products for compliance with safety requirements, disposing of non-compliant items.
- Conducted vendor evaluations to uphold supplier performance standards and enhance component quality.
- Calibrated equipment to enhance product performance and maintain optimal operations.
- Maintained quality records for streamlined audit retrieval and thorough investigations.
Education
Bachelor of Science - Polymer Engineering
SRBIAU
Tehran02-2020
Skills
- System administration
- Technical support
- Network troubleshooting
- Software integration
- Automation tools
- Software testing
- Quality assurance
- Performance monitoring
- System performance
- Data analysis
- Problem solving
- Client support
- Customer relationship management
- Mentoring others
- Effective communication
- Attention to detail
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Certification
Google IT support
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$31/hr - $1000/hrTimeline
Technica Expert
Apple
11.2023 - Current
Manager
CVS Pharmacy
11.2022 - 11.2023
Quality Control Engineer
Rose Polymer Composites
01.2017 - 08.2022
Bachelor of Science - Polymer Engineering
SRBIAU