Dana Kirby
Kissimmee,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
Certified Fleet Services
01.2022 - Current
- Responsible for hiring, training and monitoring new employee performance
- Responsible for ensuring all technicians are able to complete DOT on tractors and trailers
- Responsible for new hire first day training and acclimating new hires to the culture of the company and their individual job responsibilities
- Hiring and termination decision
- P&L Responsibility
- New business prospecting
- Customer Complaints
- Scheduling appointments
- Quality control lead.
Fleet Maintenance Manager
Allegheny County Fleet Maintenance Services Contract
01.2016 - 01.2022
- Schedule PMs and repair for fleet of 775 heavy and light vehicles
- Interact with all levels of County government ensuring that PM timelines and guidelines are met
- Responsible for hiring, training and monitoring new employee performance
- Maintain State Inspection readiness parameters, including documentation management.
Service Manager
Allegheny County Fleet Maintenance Services Contract
01.2014 - 01.2016
- Performed in similar capacity as above
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Education
Regents Diploma -
Falconer Central School
Falconer, NY01.1988
Skills
- 20 years Management experience
- Team Leadership
- Multitasking and Organization
- Vehicle and equipment maintenance
- Fleet management software
- Positive Attitude
- Problem-Solving
- Effective communication
- DOT compliance
- PM scheduling
- Inspections
- Sales increase
Timeline
Service Manager
Certified Fleet Services
01.2022 - Current
Fleet Maintenance Manager
Allegheny County Fleet Maintenance Services Contract
01.2016 - 01.2022
Service Manager
Allegheny County Fleet Maintenance Services Contract
01.2014 - 01.2016
Regents Diploma -
Falconer Central School
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