Dana Kolbe
Altamonte Springs,FL
Summary
Self-motivated Operations Manager successful in operating two stores. Main emphasis toward customer satisfaction and quality of product. Highly organized and detailed with solid record of accomplishment in meeting and exceeding business goals. In-depth knowledge of operational and budget management techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Self
Altamonte Springs, FL
11.2022 - 01.2024
- Assessed needs and developed individual care plans accordingly.
- Ensured the safety of parent in the home environment by using appropriate safety features.
- Transported to doctor appointments, or other necessary outings.
- Organized recreational activities to promote physical and mental well-being.
- Encouraged social interaction between parents and others.
Senior Operating Manager
SweetFrog Premium Frozen Yogurt
Longwood, FL
09.2012 - 11.2022
- Supervised day-to-day operations across multiple sites and locations.
- Ensured compliance with safety regulations and quality standards.
- Monitored daily operational activities to ensure efficient and effective performance.
- Trained all personal from other locations.
- Managed social media and hosted events.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service.
- Maintained open communication channels among teams throughout the organization.
- Tracked inventory levels and adjusted purchasing orders accordingly.
Education
Seminole State College of Florida
Sanford, FLSkills
- Staff Development
- Customer Retention
- Employee Development
- Inventory Management
- Schedule Management
- Quality Assurance
- Marketing Strategies
Certification
- Food Manager Certificate
Timeline
Elderly Caregiver
Self
11.2022 - 01.2024
Senior Operating Manager
SweetFrog Premium Frozen Yogurt
09.2012 - 11.2022
Seminole State College of Florida
Similar Profiles
Justin HeardJustin Heard
Yard Worker at SelfYard Worker at Self
Sylvia ChenSylvia Chen
Translator for Family at SelfTranslator for Family at Self
Charles GogginCharles Goggin
R&D Sabbatical at SelfR&D Sabbatical at Self
Kathryn A LeonardKathryn A Leonard
Home Tutor at SelfHome Tutor at Self
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank