Dana Koontz
Summary
Dynamic leader with extensive experience as General Manager at The Loop Pizza Grill, excelling in operations management and customer retention strategies. Proven track record in boosting profitability by implementing cost-saving measures and enhancing team performance. Skilled in P&L management and fostering strong client relationships, driving long-term success and employee satisfaction.
Overview
2026
2026
years of professional experience
Work History
General Manager
The Loop Pizza Grill
Jacksonville, FL
09.2006 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Firehouse Subs
Jacksonville, FL
2003 - 2006
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Manager
Sweet Tomatoes
Jacksonville, FL
2000 - 2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Inventory control
- Staff training and development
- P&L management
- Labor cost control
- Customer retention strategies
- Employee development
- Performance evaluation
Timeline
General Manager
The Loop Pizza Grill
09.2006 - Current
General Manager
Firehouse Subs
2003 - 2006
Service Manager
Sweet Tomatoes
2000 - 2003