Dana Kummer
Kwik Trip
Milwaukee,WI
26
years of professional experience
Adaptable and organized individual with a strong background in customer service and accounts receivable. Proven ability to manage high-pressure situations while maintaining professionalism, fostering collaboration, and enhancing client relationships.
Work History
Customer Service Cashier
4 Years 7 Months- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Acquired skills for multiple roles within the organization to ensure operational support. and provided backup at key times.
Accounts Receivable Clerk
1 Year 4 Months- Established relationships with clients to facilitate timely payments and minimize overdue accounts through effective communication.
- Monitored aging accounts, identifying discrepancies to reduce outstanding balances and improve cash flow.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Medical Receptionist
2 Years 2 Months- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Accounts Receivable Clerk
3 Years 6 Months- Posted customer payments by recording cash, checks, and credit card transactions.
- Improved financial reporting accuracy through monthly reconciliation of accounts receivable ledger with general ledger.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Facilitated month-end closing by preparing detailed accounts receivable aging reports for management review.
- Handled customer inquiries and correspondence from customers and vendors to ensure timely resolution.
Education
High School Diploma
Skills
Data entry proficiency
Attention to detail
Multitasking and organization
Problem-solving
Adaptability and flexibility
Positive and professional
Honest and dependable
Cooperative attitude
Timeline
Accounts Receivable Clerk
Rite Hite
08.2023 - 12.2024Read More
Customer Service Cashier
Kwik Trip
06.2021 - 01.2026Read More
Medical Receptionist
Quad Medical
02.2020 - 04.2022Read More
Accounts Receivable Clerk
Lexus North Shore
04.2000 - 10.2003Read More
Kewaskum High School
High School Diploma
Read More