Dana Ladik
Waldorf,MD
Summary
Dynamic General Manager with a proven track record at From Head to Tail Spa, excelling in operations management and team building. Enhanced customer satisfaction through effective staff training and streamlined processes, achieving significant improvements in service efficiency. Strong leadership and problem resolution skills drive success in fast-paced environments.
Overview
27
27
years of professional experience
Work History
General Manager
From Head to Tail Spa
10.2021 - Current
- Led daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Streamlined scheduling processes to optimize resource allocation and efficiency.
- Managed inventory controls to reduce waste and improve supply chain effectiveness.
- Collaborated with marketing team to create promotional campaigns enhancing brand visibility.
Front Desk Associate
From Head to Tail Spa
10.2021 - Current
- Managed daily front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries and bookings, providing exceptional customer service to enhance satisfaction.
- Coordinated appointment schedules for spa services, optimizing staff utilization and service availability.
- Maintained accurate records of client information and appointments using scheduling software systems.
- Handled cash transactions and processed payments efficiently while adhering to financial protocols.
Reception Manager
Indian Head Animal Hospital
06.1998 - 11.2023
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Coordinated patient intake processes, enhancing workflow for veterinary staff and reducing wait times.
- Trained new reception staff on systems and protocols, fostering a knowledgeable team environment.
- Maintained accurate medical records using electronic health record systems to ensure compliance and accessibility.
- Developed client follow-up procedures to improve customer satisfaction and retention rates.
Receptionist
Indian Head Animal Hospital
06.1998 - 11.2023
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Answered phone inquiries, providing accurate information about services and procedures to pet owners.
- Maintained organized patient records using practice management software, enhancing data retrieval efficiency.
- Assisted veterinarians with administrative tasks, streamlining workflow during busy clinic hours.
- Coordinated communication between clients and veterinary staff, improving service delivery and client satisfaction.
Veterinary Technician
Indian Head Animal Hospital
06.1998 - 11.2023
- Assisted veterinarians in administering medications and vaccines to animals.
- Monitored patient vitals and reported changes to veterinary staff promptly.
- Prepared surgical instruments and maintained sterile environments for procedures.
- Educated pet owners on post-operative care and preventative health measures.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Kennel Technician
Indian Head Animal Hospital
06.1998 - 11.2023
- Monitored animal health and behavior, ensuring well-being in a safe environment.
- Maintained cleanliness of kennels and play areas, adhering to hygiene standards.
- Administered medications and treatments as directed by veterinarians or supervisors.
- Assisted with feeding schedules, promoting proper nutrition for various breeds.
Education
Diploma - Biotechnology
Largo High School
Upper Marlboro, MD05.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Customer relations
- Staff supervision
- Employee scheduling
- Administrative skills
Timeline
General Manager
From Head to Tail Spa
10.2021 - Current
Front Desk Associate
From Head to Tail Spa
10.2021 - Current
Reception Manager
Indian Head Animal Hospital
06.1998 - 11.2023
Receptionist
Indian Head Animal Hospital
06.1998 - 11.2023
Veterinary Technician
Indian Head Animal Hospital
06.1998 - 11.2023
Kennel Technician
Indian Head Animal Hospital
06.1998 - 11.2023
Diploma - Biotechnology
Largo High School
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