Dana Lajon
Elizabethtown,KY
Summary
Professional pet care provider with solid experience in animal care and welfare. Strong skills in handling, feeding, and monitoring pets to ensure their well-being. Reliable team player known for adaptability and achieving results. Adept at understanding and meeting needs of pets and owners alike.
Overview
19
19
years of professional experience
Work History
Pet Care Associate
Petsmart
08.2022 - Current
- Educated customers on proper pet nutrition and care to enhance their overall experience.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas ensuring optimal health and safety standards.
Operations Assistant (Veterinary Services)
Department of the Army
01.2016 - 06.2016
- Served as lead point of contact for the day-to-day front office operations of a veterinary clinic.
- Coordinated with clinic management to establish clinic schedule and appointment availability.
- Loaded schedules into AVImark Practice Management System
- Served as clinic ordering official and Government Purchase Cardholder.
- Ordered, received and inventoried veterinary supplies and pharmaceuticals.
- Assisted with restraining, administering medications and drawing blood on dogs and cats.
- Prepared and distributed client/patient correspondence and directly corresponded with civilian and military veterinary clinics regarding confidential client/patient information.
- Personally handled routine calls including inquiries about availability of veterinary services.
Patient Coodinator/Veterinary Assistant
Good Hope Animal Hospital
01.2007 - 07.2009
- Coordinated patient appointments and effectively communicated with pet owners to enhance client satisfaction.
- Managed medical records using practice management software, ensuring accuracy and compliance with regulations.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Educated pet owners on post-operative care and preventive health measures, promoting client engagement.
- Restrained animals for examination and treatment.
Education
High School Diploma -
Northern High School
Owings, MDAssociate of Science - Nursing
Elizabethtown Community And Technical College
Elizabethtown, KY05-2028
Skills
- Customer service and assistance
- Computer skills
- Problem-solving
- Pet feeding and care
- Medication administration
- Aquatic care
- Enclosure maintenance
- Animal handling
Timeline
Pet Care Associate
Petsmart
08.2022 - Current
Operations Assistant (Veterinary Services)
Department of the Army
01.2016 - 06.2016
Patient Coodinator/Veterinary Assistant
Good Hope Animal Hospital
01.2007 - 07.2009
High School Diploma -
Northern High School
Associate of Science - Nursing
Elizabethtown Community And Technical College