DANA LEWIS
Rowlett,TX
Summary
Safety-focused professional seeking a part-time Venue Security role supporting access control, patrol, incident reporting, and crowd safety. Since 2021, served on a church safety team with strong situational awareness, calm communication, and emergency-response training; available nights/weekends and able to meet the role's physical demands (constant walking/stairs, 50+ lbs).
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Program Manager I
Emburse Inc.
Rowlett, TX
01.2000 - Current
- Assisted teams in completing time-sensitive projects effectively. Adapted to changing conditions to support project goals.
- Facilitated policy-based decision-making processes. Documented outcomes clearly for team reference.
- Developed and implemented standard operating procedures and checklists to enhance risk management.
- Facilitated calm communication during high-pressure situations. Maintained confidentiality of sensitive information.
- Product continuity through acquisition processes.
Onsite VIP Travel Counselor
American Express Travel
Dallas, TX
12.1989 - 12.1999
- Developed customized travel itineraries to enhance client experiences and satisfaction.
- Coordinated complex travel arrangements, including flights, accommodations, and transportation services.
- Provided expert advice on destination options, travel regulations, and best practices for clients.
- Resolved client inquiries and issues efficiently to ensure seamless travel experiences.
Skills
- Guest screening/entry control
- Patrols (doors, gates, restricted areas)
- Prohibited items awareness & screening support
- Incident documentation & report writing
- Crowd management & line control
- Procedure/SOP compliance & judgment
- De-escalation & tactful enforcement
- End-of-event closeout procedures & teamwork
Certification
- Texas Level II (Non-Commissioned Security) - Training completed; TOPS application & fingerprints in progress
- Standard Response Protocol (SRP) - Rowlett Police Department, 2026-01
- Active Shooter Training - Rowlett Police Department, 2026-01
- P.R.E.S.S. Active Shooter Defense (Level 1) - Protect His House (Rockwall, TX), 2024-12
- American Red Cross: Adult & Pediatric First Aid/CPR/AED - Exp: 2027-12
- Stop the Bleed Training - American Red Cross, 2024-02
- Community Emergency Response Team (CERT) - Dallas County (Active), 2025-02-Present
- Incident Command System (ICS) / FEMA IS: IS-100.c (ICS 100); IS-317
- Skywarn Spotter Training - National Weather Service (NWS), 2026-02
- PMP - PMI, Certified 2007-02 (Exp: 2029-02)
Timeline
Senior Program Manager I
Emburse Inc.
01.2000 - Current
Onsite VIP Travel Counselor
American Express Travel
12.1989 - 12.1999