Dana Lilly
Lexington,NC
Summary
Versatile Director of Sales Operations committed to accomplishing performance objectives with special focus on business revenue, client retention, optimizing team member talents, and efficient sales processes. Offering 15 years of experience providing support in go to market strategies, sales operations and organizational change management. Recognized for developing best practices to maximize sale initiatives and setting new standards for expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Sales Operations
CVS Health
08.2020 - Current
- Supported increasing year over year annual sales revenue by implementing effective sales strategies and optimizing operations.
- Proactively managed cross-functional teams to streamline processes and improve communication between departments for optimal new sales and current client retention.
- Supported the launch of five new Care Management products, successfully positioning them within the competitive marketplace.
- Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
- Spearheaded training initiatives for current staff and new hires, ensuring quick integration and ongoing development.
- Led impactful sales/current client conferences that motivated team members while providing essential industry insights for strategic growth planning.
- Collaborated with product development team on creating innovative solutions tailored specifically towards customers' unique demands.
Sr. Program Value Advisor
CVS Health
12.2008 - 08.2020
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Maintained and developed client specific messaging and sales collateral, ensured consistency with sales, account management, marketing, product, and senior leadership teams in order to demonstrate ongoing program value to clients.
- Educated internal sales and account management teams on updated products, initiatives, and messaging to clients.
- Supported the larger CVS organization with clinical and program content to demonstrate the value received from the health management program integrating with specialty pharmacy.
- Served as a clinical liaison to ensure the clinical value story was shared with clients and how that translated into financial value.
- Ongoing development and tracking of key performance indicators for the sales and account teams to internally demonstrate and distill value to senior leadership and externally to clients.
- Provided leadership training, coaching, and development to client facing team members to sharpen internal and external communication skills.
- Led product development initiatives such as the Accordant member and client portals.
- Led internal account management team restructuring initiatives for other CVS acquired business units.
Clinical Operations Manager
Accordant Health Services
06.2006 - 12.2008
- Managed the clinical strategy and relationship for contracted health plans and employer groups to ensure their goals were met on an operational and strategic level.
- Managed staffing needs for the health management department consisting of nurses and case managers including quality monitoring and staff development.
- Oversaw the Clinical Practice Council projects that had oversight of maintaining continuous quality improvements.
Health Management Nurse / Case Management Nurse
Accordant Health Services
10.2004 - 06.2006
- Managed members with chronic illnesses through education and empowerment to prevent exacerbations and complications of specific rare chronic conditions.
- Communicated and coordinated the care of members with physicians, medical advisors, vendors, and health plans to provide the most comprehensive, accurate, and cost-effective care to better their health.
Staff RN & Infection Control/OSHA Coordinator
High Point GI And Endoscopy Center
08.2000 - 10.2004
- Administered conscious sedation, specialty pharmacy infusions, and monitored the patient recovery process.
- Managed and educated members with GI disorders such as cirrhosis, Crohn's disease, ulcerative colitis, colon cancer, and Hepatitis.
- Monitored lab values and adverse reactions of clients receiving immunosuppressant therapy.
- Coordinated and implemented infection control and OSHA policies.
- Served as interim nurse manager when needed.
Adjunct Clinical Nursing Instructor
Davidson County Community College
08.2002 - 12.2002
- Enhanced student clinical performance by providing thorough instruction and hands-on guidance in various nursing procedures on a medical/surgical floor at High Point Regional Hospital on a part-time basis.
Education
Master of Science in Nursing Administration / MBA -
University of North Carolina At Greensboro
Greensboro, NC06.2007
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NC2002
Associate of Science - Nursing
Davidson County Community College
Thomasville, NC05.2000
Skills
- Sales Enablement Leadership
- Go To Market Strategy Development
- Pipeline Management
- CRM System Management
- Sales Process Optimization
- Sales and Client Success Team Development
- Strategic Growth Planning
- Client Relationship Management
Certification
- Case Management Certification, 2007 - present
Timeline
Director of Sales Operations
CVS Health
08.2020 - Current
Sr. Program Value Advisor
CVS Health
12.2008 - 08.2020
Clinical Operations Manager
Accordant Health Services
06.2006 - 12.2008
Health Management Nurse / Case Management Nurse
Accordant Health Services
10.2004 - 06.2006
Adjunct Clinical Nursing Instructor
Davidson County Community College
08.2002 - 12.2002
Staff RN & Infection Control/OSHA Coordinator
High Point GI And Endoscopy Center
08.2000 - 10.2004
Master of Science in Nursing Administration / MBA -
University of North Carolina At Greensboro
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Associate of Science - Nursing
Davidson County Community College