Dana Lockbeam
Bayport ,MN
Summary
Dynamic and client-focused licensed cosmetologist with a proven track record at The Black Parlour, excelling in personalized hair care and color techniques. Renowned for exceptional social skills and active listening, enhancing client satisfaction and retention. Committed to maintaining high sanitation standards while delivering outstanding service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cosmetologist
The Black Parlour
Maplewood, MN
11.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Bartender
White Bear Bar
White Bear Lake, MN
04.2022 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cosmetologist
Madison & Company
Maplewood, MN
11.2016 - 03.2020
- Upheld cleanliness standards through adherence to strict sanitation protocols.
- Scheduled appointments, managed phone communications, and welcomed clients.
- Displayed exceptional customer service to boost retention rates.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Collaborated in creating tailored color techniques and haircuts for clients.
Education
Cosmetology License - Cosmetology
Regency Beauty Institute
Maplewood, MN02.2010
Diploma - General
White Bear Lake Area Highschool
White Bear Lake, MN06.2008
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Product knowledge
- Client consultations
- Hair coloring expertise
Timeline
Bartender
White Bear Bar
04.2022 - 03.2025
Cosmetologist
The Black Parlour
11.2020 - Current
Cosmetologist
Madison & Company
11.2016 - 03.2020
Cosmetology License - Cosmetology
Regency Beauty Institute
Diploma - General
White Bear Lake Area Highschool