Dana Maltony
Slovan,PA
Summary
Dynamic and results-oriented professional with extensive experience in , excelling in customer service and satisfaction, and team motivation. Proven track record in enhancing store operations and employee engagement, with a knack for problem-solving and multitasking. Demonstrated ability to improve service quality, achieving a significant increase in customer satisfaction.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Hobby Lobby
09.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Associate
Hobby Lobby
08.2017 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Travel Agent
Cosmopolitan Travel
07.1998 - 06.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Disney group travel specialist.
Education
Diploma - Travel & Hospitality
Bradford Business School
Pittsburgh, PA06-1998
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Closing oversight
- Employee engagement
- Customer service and satisfaction
- Multitasking
- Conflict Resolution
- Problem-solving abilities
Accomplishments
- Supervised team of 25 staff members.
Languages
English
Timeline
Assistant Manager
Hobby Lobby
09.2023 - 06.2024
Store Associate
Hobby Lobby
08.2017 - 09.2023
Travel Agent
Cosmopolitan Travel
07.1998 - 06.2017
Diploma - Travel & Hospitality
Bradford Business School
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