Personable Front Desk Medical Receptionist experienced in facilitating patient appointments and delivering exceptional service under pressure. Resolved conflicts effectively while fostering positive communication with physicians, office staff, and patients. Committed to completing tasks efficiently and contributing to a collaborative office environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Care Technician
LCMC Health (Downtown Tulane ED)
New Orleans, Louisiana
11.2025 - Current
Monitored vital signs and promptly reported changes to healthcare team, facilitating timely interventions.
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Responded quickly in emergency situations by providing appropriate first aid measures.
Performed EKGs, phlebotomy, and other laboratory tests under supervision of physician or RN.
Collected specimens such as urine samples for testing purposes according to established protocols.
Assisted patients with mobility and transportation throughout the facility.
Provided emotional support and comfort to patients and families.
Maintained cleanliness and organization in patient care areas, promoting a safe and efficient environment for patients.
Documented patient information in electronic health records, ensuring accuracy for effective care delivery.
Medical Assistant/Medical Receptionist
Hand Center Of Louisiana
Metairie, Louisiana
01.2022 - 08.2024
Scheduled appointments and coordinated patient follow-ups efficiently.
Maintained accurate patient records in electronic health systems diligently.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Assisted patients with intake forms and medical history documentation.
Recorded vital signs and communicated findings to physicians promptly.
Supported the medical team during minor procedures and examinations.
Prepared examination rooms and ensured proper sterilization of instruments.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Organized patient charts before each day's clinic sessions began.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Contacted pharmacies to submit and refill patients' prescriptions.
Called patients to confirm scheduled appointments and obtain additional details.
Changed dressings on wounds to prevent infection and check for healing.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Lab Clerk/Medical Assistant/Patient Care Technician
Ochsner Health
New Orleans, Louisiana
11.2015 - 12.2020
Lab Clerk
Managed specimen tracking using laboratory information management systems.
Processed laboratory samples and ensured accurate labeling for testing.
Assisted in preparing and distributing test results to healthcare providers.
Coordinated with medical staff to address sample collection requirements.
Maintained inventory of supplies and organized storage areas efficiently.
Ensured compliance with safety protocols and maintained a clean work environment.
Operated lab supply orders for department and other Ochsner labs and Urgent Cares.
Also tracked and gave provider updates, results and assisted by adding on test for specimens already received to be added on.
Performed clerical duties such as filing records, typing reports, and answering phones.
Medical Assistant (Peds Cardiology)
Assisted healthcare providers with patient examinations and procedures.
Maintained accurate and confidential patient records using electronic health systems.
Scheduled patient appointments and managed office workflow efficiently.
Prepared examination rooms and ensured cleanliness and organization of supplies.
Collected vital signs and performed basic laboratory tests as needed.
Managed inventory of medical supplies, ensuring availability for staff needs.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Performed EKG's
Patient Care Technician (During Covid)
Monitored vital signs and reported changes to healthcare team members.
Assisted nursing staff with patient care and daily living activities.
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Assisted with patient admissions, discharges and transfers.
Responded quickly in emergency situations by providing appropriate first aid measures.
Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Collected specimens such as urine samples for testing purposes according to established protocols.
Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
Managed multiple tasks simultaneously while maintaining attention to detail.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Medical Receptionist
Crescent Surgical Group
Marrero, Louisiana
01.2013 - 05.2015
Checked patients in and out for appointments and collected co-payments.
Greeted and checked in patients, updating patient information in computer system.
Managed patient scheduling and appointment confirmations for surgical consultations.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Handled phone inquiries and addressed patient concerns efficiently.
Coordinated insurance verification and pre-authorization processes for procedures.
Maintained organized medical records and ensured compliance with privacy regulations.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Called patients to confirm scheduled appointments and obtain additional details.
Collaborated with medical staff to streamline workflow in the reception area.
Processed billing information and facilitated payment transactions seamlessly.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
John Ehret High School
Marrero, LA
Some College (No Degree) - Surgical Technician
Delgado Community College
New Orleans, LA
Skills
Vital signs monitoring
Specimen collection
Electronic health records
EMR EHR
Medical terminology
Medical billing and coding
Insurance verification
Appointment scheduling
Teamwork
Medical billing
Certification
BLS/CPR
CPI
Timeline
Patient Care Technician
LCMC Health (Downtown Tulane ED)
11.2025 - Current
Medical Assistant/Medical Receptionist
Hand Center Of Louisiana
01.2022 - 08.2024
Lab Clerk/Medical Assistant/Patient Care Technician