Dana McNair

Transport consumer to and from the day program. Go out into the community with consumer. Write daily reports of consumer activities. Assist consumer with daily activities such as communicating with peers, art activities, math, spelling and group activities.

• Banking customer engagement specialist for debit and credit card issuers
• Educated customers on bank policy and recommended customized customer products
• Specialized in fraud prevention for banking products and disputes.

• Partnered closely with executive and senior management as well as cross-functional leaders and transportation teams to ensure alignment
• Identify key improvement levers to improve customer value and operational efficiencies
• Responsible for data accuracy and logistics of all transportation activities
• Executed monthly payroll reconciliation.

• Provided guidance and leadership to clerks to deliver on key initiatives to improve customer satisfaction
• Ensured effective Disaster Recovery capabilities were successfully implemented and regularly tested to provide redundancy and resiliency in a state of emergency
• Engaged leadership develops employee award strategy to increase employee satisfaction.