Dana McNeil
Gibsonia,PA
Summary
Detailed-oriented professional with a proven track record of enhancing operational efficiency and customer satisfaction. Extensive experience supporting high-volume scheduling, event coordination and client-facing administrative systems. Expertise in streamlining processes and delivering exceptional event experiences. Proven ability to manage complex workflows, maintain discretion, and deliver seamless support in a fast-paced, high-responsibility environments.
Known for strong emotional intelligence, clear communication, and the ability to stay grounded under pressure while supporting clients, teams, and leadership directly.
Experienced in CRM systems, client coordination, and operational execution, with a strong foundation in trauma-informed communication and service-based environments.
Overview
15
15
years of professional experience
Work History
Hospitality & Events Manger
Hartwood Restaurant & Whisper's Pub
Pittsburgh, PA
09.2023 - Current
- Successfully coordinated over 150 annual events from end-to-end, conducting post-event evaluations ensuring high satisfaction and repeat bookings.
- Spearheaded the implementation of Tripleseat CRM system to streamline customer interactions, scheduling, and operational logistics improving turnaround time by 25%, data accuracy by 85%.
- Developed onboarding documentation and SOPs that reduced new-hire ramp time by 35% and improved workflow consistency.
- Established the rollout of a uniform program for 50+ employees, improving operational consistency and brand alignment.
- Cultivated relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Independent Event Planner & Consultant
Freelance
United States
01.2018 - 10.2023
- Planned and executed over 50 annual events, achieving high retention rate of 70% by exceeding expectations.
- Developed creative themes, concepts and customized digital designs tailored to client needs, enhancing event engagement and client satisfaction.
- Established vendor relationships and negotiations to reduce costs by 10%-20% without compromising quality or service level.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters ranging from $5k-$75k.
Administrative Manager
Worldwide Treatment Center
Pittsburgh, PA
05.2022 - 08.2023
- Developed and implemented administrative processes and office procedures to improve workflow and communication among healthcare departments
- Managed daily administrative operations including staff calendars, client scheduling, records, and billing coordination
- Oversaw procurement of office supplies, optimizing inventory management and cost control measures
- Supported high-volume client communication with professionalism, discretion, and emotional intelligence
- Served as a primary client-facing support contact, resolving inquiries and ensuring continuity of care
Special Events & Administrative Manager
Narcisi Winery
Gibsonia, PA
07.2011 - 03.2018
- Oversaw end-to-end execution of 350+ corporate, private and nonprofit events annually, achieving high client satisfaction and generating 80%+ repeat and referral business.
- Managed vendor relationships, staffing logistics, and operational reporting to ensure profitability and consistency.
- Developed and implemented training programs for staff to improve service quality and consistency.
- Developed SOPs that improved cross-department coordination and reduced execution issues by 20%
- Oversaw payroll, bookkeeping, and vendor payments, ensuring operational accuracy and compliance
Education
Trauma-Informed Coaching
Moving The Human Spirit
08.2026
Skills
- Customer relations
- Team collaboration
- Organization and multitasking
- Scheduling and calendar management
- Microsoft Office Suite and Sharepoint
- Hubspot, GoHighLevel, Salesforce,Tripleseat
- Intuit Quickbooks
Timeline
Hospitality & Events Manger
Hartwood Restaurant & Whisper's Pub
09.2023 - Current
Administrative Manager
Worldwide Treatment Center
05.2022 - 08.2023
Independent Event Planner & Consultant
Freelance
01.2018 - 10.2023
Special Events & Administrative Manager
Narcisi Winery
07.2011 - 03.2018
Trauma-Informed Coaching
Moving The Human Spirit