Diamond Barr
OTTAWA,IL
Summary
Motivated hospitality manager bringing decades of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large weddings.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Hospitality & Events Manager
Tangled Roots Brewing Company
Ottawa, Illinois
01.2021 - Current
- Coordinated logistics for events at local craft brewery.
- Assisted in planning and executing community engagement activities.
- Managed vendor relationships for catering and supplies.
- Developed event timelines to ensure smooth operations.
- Organized setup and breakdown of event spaces efficiently.
- Collaborated with marketing team on promotional materials for events.
- Handled guest inquiries and provided excellent customer service during events.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Oversaw all aspects of event production from conception through completion.
- Developed training programs for new employees to improve performance and engagement.
- Oversaw staff scheduling and coordinated team activities to meet business needs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw daily bar operations to ensure service quality. operations and ensured efficient service delivery.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Developed beverage menus to enhance customer experience and engagement.
- Implemented health and safety standards to maintain a clean work environment.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Oversaw bar staff and conducted training for new employees on policies.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reorganized bar stations to streamline service flow.
Server/Shift Leader
Tangled Roots Brewing Company
Ottawa, IL
02.2016 - 01.2021
- Oversaw daily server operations to ensure exceptional customer service.
- Managed tables throughout dining room to execute service at highest level.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Coordinated shift schedules to optimize team performance and coverage.
- Trained and mentored new staff on menu offerings and service standards.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Trained new employees to perform duties.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Directed and assisted in general dining room cleaning and sanitation.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server/Shift Leader
Cracker Barrell Old Country Store
Ottawa, IL
08.2009 - 08.2019
- Oversaw daily server operations to ensure exceptional customer service.
- Managed tables throughout dining room to execute service at highest level.
- Handled customer inquiries and resolved concerns effectively.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and mentored new staff on menu offerings and service standards.
- Trained and acclimated new servers to restaurant's culture and operations.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Coordinated shift schedules to optimize team performance and coverage.
- Scheduled shifts for servers based on their availability and current workloads.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Directed and assisted in general dining room cleaning and sanitation.
- Collaborated with kitchen staff to ensure timely order delivery.
- Enforced health and safety regulations within the dining area.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Monitored inventory levels and ordered supplies as needed.
- Performed cash register functions accurately and efficiently.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
Education
Ottawa Township High School
Ottawa, ILSkills
- Event logistics
- On-site management
- Catering coordination
- Vendor and contract negotiations
- Budget management
- Operations oversight
- Project oversight
- Event sales
- Microsoft Office
- Team leadership and supervision
- Staff training
- Quality assurance
- Conflict resolution
- Team collaboration
- Customer relationship management
- Guest management
- Guest relations
- Customer service-driven
- Customer service
- Problem solving
- Time management
- Attention to detail
- Events planning trends
- Social media management
- Budgeting and finance
Certification
- Food Safety Manager - Present
Timeline
Hospitality & Events Manager
Tangled Roots Brewing Company
01.2021 - Current
Server/Shift Leader
Tangled Roots Brewing Company
02.2016 - 01.2021
Server/Shift Leader
Cracker Barrell Old Country Store
08.2009 - 08.2019
Ottawa Township High School