Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Melgar

San Fernando,CA

Summary

Dynamic and adaptable professional with a proven track record of enhancing operational efficiency and customer satisfaction at Depop. Skilled in routine management and possessing a calm demeanor, I excel in fast-paced environments, demonstrating reliability and emotional intelligence. Achieved significant improvements in shipping logistics and customer service, showcasing a blend of hard and soft skills.

Overview

1
1
year of professional experience

Work History

Online Reseller

Depop
San Fernando, CA
09.2023 - Current
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Managed shipping logistics for international orders.
  • Negotiated pricing terms with manufacturers for bulk purchases of merchandise.
  • Identified opportunities to increase efficiency in operations processes.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Received and processed payments from customers using electronic transaction services.
  • Purchased new or used items from online or physical sources for resale via websites.
  • Identified needs of customers promptly and efficiently.

Babysitter

Self-employeed
San Fernando, CA
02.2024 - 11.2024
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Used organization and time management skills to multitask and keep children on set schedules.

Volunteer

CSUN
Northridge, CA
10.2024 - 10.2024
  • Installed irrigation systems to ensure adequate water supply for plants.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Maintained pathways and walkways by sweeping and weeding.
  • Fed fish to ensure their well-being and proper nutrition.

Education

High School Diploma -

California State University Northridge
Northridge, CA
06-2028

Skills

  • Routine management
  • Emotional intelligence
  • Calm demeanor
  • Time management
  • Reliability and punctuality
  • Discipline
  • Following directions
  • Adaptability and resilience

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Volunteer

CSUN
10.2024 - 10.2024

Babysitter

Self-employeed
02.2024 - 11.2024

Online Reseller

Depop
09.2023 - Current

High School Diploma -

California State University Northridge

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Dana Melgar