Dana Mendoza
Orlando,FL
Summary
Highly proactive manager with 15 years of experience in team leadership in restaurant industry. Background includes sales, management, training and customer service in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about the development of self and others. Skilled in staffing and training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Training Leader
Celebration Restaurant Group
05.2023 - 09.2023
- Facilitated training classes weekly for upcoming promotions.
- Facilitated career days, interviews for promotions.
- Pulled and communicated training reports. Made training plans as needed.
- Routinely visited restaurants weekly to follow up on training, company standards, and health code standards and needs. (97 restaurants)
- Supported all new restaurant opening within franchise with needs.
- Attended HR monthly bench calls.
- Communicated all updated products and changes from corporate to all above restaurants and restaurant managers in a timely manner. Followed up as needed.
- Facilitated all major company events for tem building.
Restaurant General Manager
Celebration Restaurant Group
02.2008 - 05.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular inventories of food, beverages, and other materials and placed food orders based on needs.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitability.
- Assisted in implementation of new menu items.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2009
Skills
- HR Knowledge
- New Employee Training
- Leadership Training
- Employment Law Knowledge
- New Hire On-Boarding
- Staff Development Plans
- Finance
- Public Speaking
Accomplishments
Rookie of the year 2016
Top HQSC 2016
First Place Fundraising 2017
Hurricane Irma Support Award 2017
Growing Our People Award 2020
Top Food Safety Award 2022
Area Coach Lead Development 2023
Certification
ServSafe Certificaton
ServSafe Proctor
Timeline
Restaurant Training Leader
Celebration Restaurant Group
05.2023 - 09.2023
Restaurant General Manager
Celebration Restaurant Group
02.2008 - 05.2023
High School Diploma -
Lake Brantley High School
ServSafe Certificaton
ServSafe Proctor
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