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Open to workDesired start date: Immediately
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D'Ana Mendoza
Roswell,NM
Work Preference
Summary
I am a team player and enjoy helping staff members achieve goals that they’ve set for themselves. I am currently on call 24/7 and very dependable when my staff need my assistance. I constantly have a positive attitude toward my duties, and eager to complete my assigned tasks in a timely manner. Constantly thrive for the sense of accomplishment when goals and deadlines are met. Great with time management and how to plan to complete my tasks accordingly. I would love to expand my knowledge in Medical Assisting while completing my degree currently in ENMUR.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Roswell Medical Clinic
Roswell, NM
10.2025 - 04.2026
- Streamlined inventory management processes for medical supplies, reducing waste and improving availability for clinical staff.
- Implemented patient feedback mechanisms to identify service improvement areas, enhancing overall clinic operations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Rio Pecos Medical Associates
Roswell, NM
10.2024 - 10.2025
- Assisted healthcare providers in patient examinations, ensuring efficient workflow and quality care.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience and satisfaction.
- Educated patients on medication usage and treatment plans, fostering compliance and understanding of medical instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Team Coordinator
Tobosa Developmental Services
Roswell, NM
04.2016 - 10.2024
- Supported four individuals and numerous staff members in daily activities. Assisted individuals with bill payments, grocery shopping, and personal errands. Conducted monthly training sessions to promote personal development and facilitated team meetings to address concerns. Reviewed daily documentation to verify completion by staff members. Scheduled necessary training sessions prior to expiration.
Education
NA - Medical Assisting
ENMU ROSWELL
Roswell, NM06.2026
Skills
Directed office management operations to enhance efficiency
Led staff training programs to improve workforce capabilities
Championed leadership initiatives to cultivate effective teams
Oversaw CPR training programs, prioritizing safety and preparedness
Facilitated comprehensive employee orientation processes for new staff members
Conducted candidate interviews to identify top talent for recruitment
Managed recruiting strategies to attract and retain skilled professionals
Supervised team management efforts, driving collaboration and performance
Planned and executed events to strengthen team engagement
Administered office management to optimize workflow and productivity
Elevated customer service standards to ensure client satisfaction
Applied medical terminology effectively in healthcare communications
Assessed vital signs to support clinical decision-making
Gained supervisory experience in managing diverse teams
Enhanced team management practices to boost overall performance
Developed training and development programs for continuous improvement
Leveraged office experience to enhance administrative systems
Section name
Authorized to work in the US for any employer
Timeline
Medical Assistant
Roswell Medical Clinic
10.2025 - 04.2026
Medical Assistant
Rio Pecos Medical Associates
10.2024 - 10.2025
Team Coordinator
Tobosa Developmental Services
04.2016 - 10.2024
NA - Medical Assisting
ENMU ROSWELL