Dana Miller
Columbus,OH
Summary
Qualified Sales Professional with proven ability to manage and grow key client relationships. Successfully led initiatives that enhanced customer satisfaction and retention. Demonstrated expertise in strategic account planning through data analytics, strong customer relationship building, and customer referrals.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Waste Dynamics
Westlake, OH
02.2020 - Current
- 112% to quota, FY 2020
- 108% to quota, FY 2021 - 32% of business through customer referrals - President's Club Winner
- 106% to quota, FY 2024
- Consistently maintain 95%-100% account retention through highly effective account management skills and exemplary selling competencies
- Assess client needs and requirements and collaborated with cross-functional departments to insure customer satisfaction in all areas
- Generated $26K through upselling solutions to current customers, assisting them with business performance and solutions, FY 2025
- Chosen to spearhead a new Key Account Team in 2024 to drive re-engagement with dormant accounts by developing specific recovery strategies and recuperating revenue
- Recaptured 50+ accounts generating > $50k, FY 2024
- "Rookie of the Year" - 2020
Chrome Hardware Sales Representative
Google
Burlington, KY
06.2019 - 01.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Performed regular follow-ups with prospects to close deals in a timely manner
Logistics Account Executive
Total Quality Logistics Inc.
Cincinnati, OH
10.2016 - 06.2019
- Built a book of business by making prospecting calls and selling service to small/large companies
- Negotiated with shippers and carriers through honest and proactive communication
- Managed daily shipments/upwards of 50 a week to ensure the quality of our services were upheld
- Managed 65 companies freight resulting in over $450k generated in the 2016 year
Head Student Videographer/Assistant Video Coordinator
Ohio Football
Athens, OH
08.2014 - 05.2016
- Responsible for all digital coaching video import for practices and games
- Lead team of student filmers each practice and game to carry out all responsibilities
- Oversaw scouting, recruiting, and video operations including recruiting visits, scouting trips, video
Education
Bachelor of Science - Sports Management/Business
Ohio University
Athens, OH05-2016
Skills
- Strategic planner focusing on customer relationships and territory growth
- Drives territory growth utilizing year-over-year and rolling 6-month data to identify customer trends and prioritize opportunities
- Manages full sales cycle, executing on pre-planned sales activities with determination and focus to convert activity to closed business
- Generates consistent new business through customer referrals
Accomplishments
Rookie of the Year, President's Club
Timeline
Key Account Manager
Waste Dynamics
02.2020 - Current
Chrome Hardware Sales Representative
Google
06.2019 - 01.2020
Logistics Account Executive
Total Quality Logistics Inc.
10.2016 - 06.2019
Head Student Videographer/Assistant Video Coordinator
Ohio Football
08.2014 - 05.2016
Bachelor of Science - Sports Management/Business
Ohio University