Dana Moore
Chicago ,IL
Overview
28
28
years of professional experience
Work History
School Crossing Guard
Chicago Public Schools
Chicago, IL
09.2014 - Current
- Monitored traffic patterns and adjusted crossing procedures to enhance safety.
- Ensured safe crossing for students at designated locations.
- Responded promptly to emergencies, ensuring student safety at all times.
- Trained new crossing guards.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
Medical Records Specialist
Healthport Technologies
Chicago, IL
01.2005 - 06.2012
- Managed electronic medical records using advanced health information systems.
- Ensured compliance with HIPAA regulations for patient data security and privacy.
- Trained new staff members
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Provided outstanding customer service to patients requesting copies of their medical records
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Took payment for medical records cash and credit card
Receptionist
Pronger Smith Medical
Tinley Park, IL
05.1999 - 03.2001
- Communicated effectively with patients, addressing inquiries and providing exceptional customer service.
- Managed front desk operations and ensured seamless patient check-in processes.
- Coordinated appointment scheduling and maintained accurate patient records using electronic systems.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Receptionist
Farmers Insurance Agency
Chicago
04.1998 - 04.1999
- Greeted clients and visitors, creating welcoming environment and enhancing customer experience.
- Managed multi-line phone system, efficiently routing calls and addressing inquiries.
- Scheduled appointments and maintained calendars for agents, collected payments
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
Education
High School Diploma -
Midwest Theological Institute
Chicago, ILSkills
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Timeline
School Crossing Guard
Chicago Public Schools
09.2014 - Current
Medical Records Specialist
Healthport Technologies
01.2005 - 06.2012
Receptionist
Pronger Smith Medical
05.1999 - 03.2001
Receptionist
Farmers Insurance Agency
04.1998 - 04.1999
High School Diploma -
Midwest Theological Institute