Dana M Phillips

Detail and goal-oriented customer service specialist with 18+ years of broad-based experience demonstrating administrative and solid customer service abilities, maintaining professional client relationships in diverse business settings while boosting organizational profitability. An effective team leader with excellent communication, interpersonal, and problem-solving abilities with skills at handling multiple tasks/teams and projects simultaneously. A fast learner with the ability to learn new software and an adaptable individual recognized for the capacity to work autonomously and collaboratively in a dynamic and changing environment.

• ASSOCIATE'S DEGREE, CRIMINAL JUSTICE, University of Arkansas - Little Rock
• HIGH SCHOOL DIPLOMA, Hall High School
• PARALEGAL CERTIFICATE, 11/2002,

• Provided exceptional customer service to ensure a 100% satisfaction rate with a demonstrated ability to assess customer needs and provide appropriate solutions.
• Increased the rate of returned customers by 55% by resolving customer inquiries and service concerns, activating new wireless service, and provisioning features to reduce the instances of customer chum.
• Proficient in Mobius, VII, Cellware, Unity, and Microsoft Office Suite with a sound knowledge of credit systems (4-Score & Lightbridge).
• Possesses a sound ability to work effectively in a high-volume call environment.