Dana Nanez
Summary
Seven years of office administrative experience in healthcare, with strong organizational skills, exceptional communication abilities, and a proven track record of efficiently managing multiple tasks. Skilled in problem-solving and collaborating with physicians and senior administrators.
Overview
6
6
years of professional experience
Work History
Recruiting Navigator in Physician Recruitment
Cook Children's Physician Network
Fort Worth, TX
01.2024 - Current
- Report to Director of Physician and Provider Recruitment and provide administrative support.
- Work daily with Physician and Advanced Practice Provider candidates’ schedules, interviews, and escort candidates.
- Coordinate travel arrangements and process expense reports for candidate reimbursements.
- Provide administrative support for the recruitment team, including document preparation using all Microsoft Office tools.
- Responsible for physician welcome gifts.
- Handle confidential information with discretion and integrity.
- Participate in continuous improvement initiatives to enhance recruitment strategies.
- Schedule and confirm interviews, manage calendars for multiple stakeholders, and create reports.
- Draft, edit, and distribute meeting notes.
- Organize and manage complex calendar of appointments, meetings, and travel arrangements for the executive team.
- Provide information about company culture, benefits packages, and more during interviews.
- Facilitate communication between different departments within the organization.
- Support CCPN and Executive Assistants during Town Halls and State of the Network events.
- Serve as backup for CCPN main phone lines and provide front desk coverage as needed.
Insurance Pre-Certification Specialist
Cook Children’s Outpatient-Cardiology Clinic
Fort Worth, TX
12.2020 - 12.2024
- Reported to Practice Manager of Cardiology and provided backup administrative work for the outlining clinics.
- Reviews doctors’ schedule and provider calendar to ensure there are no errors/overlapping patient appointments for effective patient care.
- Modifies providers’ schedules upon request immediately.
- Collaborated with team members to identify potential areas for improvement in the certification process.
- Issued official approvals in instances of achieved or exceeded compliance standards.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Navigated through multiple online systems to obtain documentation.
New Patient Coordinator
Cook Children’s Endocrinology Clinic
Fort Worth, TX
01.2020 - 11.2020
- Served as New Patient Coordinator, managing intake processes, scheduling, and initial patient communications to ensure a smooth onboarding experience.
- Reported to Medical Director and Practice Manager of the Endocrinology clinic.
- Processes all incoming new patient referrals.
- Promotes positive customer relations through prompt and courteous service.
- Responsible for processing requests for release of protected health information as defined by State and Federal laws.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Created weekly activity reports summarizing total number of new patients seen during the week along with any pertinent trends noted.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
Medical Receptionist
Cook Children’s Endocrinology Clinic
Fort Worth, TX
12.2018 - 01.2020
- Reported to the Practice Manager of the Endocrinology clinic and provided administrative support.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Education
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX12-2024
High School Diploma -
R.L. Paschal High School
Fort Worth, TX05.2015
Skills
- Calendar management
- Project management
- Clerical support
- Expertise in managing complex schedules and logistics
- Trusted with sensitive information, upholding the highest standards of discretion
- Detail-oriented
- Ability to multi-task
- Bilingual: Spanish
- Able to perform job duties with minimum supervision
- Positive attitude
- Strong computer skills, with excellent working knowledge of Microsoft Office 365, Excel, Zoom and SharePoint
- Professional demeanor
- Excellent organization skills and self-motivated
- Strong team player with a flexible and collaborative approach
- Strong analytical and problem-solving skills
- Excellent interpersonal skills with a focus on providing strong customer service to all patients and families
- Proven ability to work effectively in a fast-paced environment using critical thinking skills, judgment, and professionalism
Timeline
Recruiting Navigator in Physician Recruitment
Cook Children's Physician Network
01.2024 - Current
Insurance Pre-Certification Specialist
Cook Children’s Outpatient-Cardiology Clinic
12.2020 - 12.2024
New Patient Coordinator
Cook Children’s Endocrinology Clinic
01.2020 - 11.2020
Medical Receptionist
Cook Children’s Endocrinology Clinic
12.2018 - 01.2020
Associate of Arts - General Studies
Tarrant County College
High School Diploma -
R.L. Paschal High School