Dana O'Connor

• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits and cost avoidance.
• Hired, managed, and coached employees and leaders to maximize productivity while providing continuous training on Industry best practices and protocols.
• Aligned organizational objectives with company mission to increase business efficiencies and integrate work strategies.

Accomplishments

• Standardized testing practices resulting in 98% testing accuracy and $29MM in cost avoidance for CBBO.
• Improved access management processes resulting in increased efficiency and quality (error-free audits for 2+ years)
• Built high-efficiency teams and reduced expenses by $1.3MM through offshoring.
• Completed industry best practices analysis to identify opportunity with branch engagements to increase digital banking equity (PCBS Management Paper)

• Developed rebalancing strategies to maximize Project Management resource capacity while ensuring business line needs were met.
• Facilitated portfolio performance review and implemented new strategies according to investor, regulatory, industry, and/or policy requirements.
• Successfully navigated high stakes executive negotiations across multiple business lines with competing goals and priorities.

Accomplishments

• Successfully remediated ~14k customers and implemented controls reducing risk of reoccurrence through the 1099 remediation effort.
• Lead the creation of year end processes that coincided with vendor timelines resulting in increased efficiency and ensured alignment with investor, regulatory, and legal reporting requirements.
• Collaborated with the Loss Mitigation Division to create an automated and centralized issue management tracking system. Resulted in increased transparency and better analytics to drive work prioritization, centralization, and alignment

• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Pulled from knowledge of technical industry and technological developments to drive IT deployments.

Accomplishments

• Lead OCC Consent order program that resulted in U.S Banks release from the consent order.
• Partnered with Mortgage Servicing, Compliance, Risk, and Legal executive leadership to complete the QML (Quality Management Letter) process, a key OCC requirement for U.S. Bank consent order release.
• Created and Implemented a Change Management Process that ensured transparency across the organization and minimized negative "Change" impacts to impacted staff members within CBBO.