Dana Olsen

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Supported 40 dental practices with their specialty needs in Endo, Perio, OS, Ortho, and Pedo. Partnered with 30 Specialty providers on scheduling, training of front office and dental assistance. Partnered with Owner Dentists and Regional Managers on adding Specialty programs to increase revenue.

Responsible for daily operations, coaching and developing team members while achieving office budgets and goals.

Responsible for case acceptance with dental patients with their financial needs. Partnering with dentists on cases conversations to help understand patients needs to start dentistry and to get patients healthier.

Providing assistants to Dentists to help provide the best dental experience for patients.