Dana Ortega-Nava
Lancaster,OH
Summary
Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 3 years of related experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Advisor/Student Loan Advisor
Nelnet
Lincoln, NE
10.2021 - Current
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction
- Responded to customer emails and phone calls in a timely manner regarding student loan payments.
- Provided guidance to customers on payment options such as consolidation, forgiveness programs.
- Evaluated financial hardship cases to determine eligibility for reduced payments or temporary suspension of collections activities.
Travel Advisor
Infinity Plus Travel
Lancaster, OH
02.2017 - Current
- Researched and compared different travel packages to ensure the best value for customers' money.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Created itineraries tailored to each customer's individual needs and preferences.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
Educational Aide - Health Assistant
Lancaster City Schools
Lancaster, OH
08.2014 - 10.2019
- Provided support to students and teachers in a special education classroom
- Utilized implemented IEP to maximize educational growth for students
- Provided first aid assistance to students
- Administer medication to students following protocol and accurate documentation.
Educational Assistant /Parapro
Pickerington Local School District
Pickerington, OH
10.2018 - 05.2019
- Assisted students with multiple disabilities in attaining their academic goals by implementing appropriate accommodations and modifications consistently across different learning settings.
- Contributed to the success of students and teachers in a special education classroom
- Implemented IEP in all educational settings, including data for new IEP goals and tracking progress
- Supported students in self-care tasks such as first aid, restroom assistance, and mealtime support
- Administered medication to students in accordance with established protocols and maintained accurate documentation.
Education
Associates of Science - Psychology
University of Phoenix-Online Campus
06.2016
Diploma - Medical Assistant
Median School for Allied Health Careers
01.1996
Skills
- Loan Servicing
- Clerical skills
- Payment plans
- Documentation
- Administrative abilities
- Microsoft Office
- Filing and data archiving
- Travel Arrangements
- Hotel Accommodations
- Administrative tasks
- Crisis Intervention
- IEP compliance
- Student Records Management
Certification
CPI Certification, 06/01/18, 06/01/19
Personal Information
Title: Educational Paraprofessional
Timeline
Contact Center Advisor/Student Loan Advisor
Nelnet
10.2021 - Current
Educational Assistant /Parapro
Pickerington Local School District
10.2018 - 05.2019
Travel Advisor
Infinity Plus Travel
02.2017 - Current
Educational Aide - Health Assistant
Lancaster City Schools
08.2014 - 10.2019
Associates of Science - Psychology
University of Phoenix-Online Campus
Diploma - Medical Assistant
Median School for Allied Health Careers