DANA PEREZ
Elgin,TX
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. I have a History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I'm outstanding, active, easy going, and can multitask. I am a fast learner and always ready to learn something new.
Overview
7
7
years of professional experience
Work History
Receptionists Lead
Covert Dodge
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Patient Services Representative
Peoples Community Clinic
04.2022 - 12.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Responded to inquiries by directing calls to appropriate personnel.
Service Cashier
Covert Dodge
07.2020 - 04.2022
- Operated cash register to accept various payments for selected merchandise and services
- Counted and balanced cashier drawers
- Processed customer payments quickly and returned exact change and receipts
- Greeted customers promptly and responded to questions
- Performed Follow up calls to customers making sure they had a great experience
Account Representative
Long Motors
09.2019 - 04.2020
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Educated clients on how to conduct transactions with convenient online solutions
- Worked with customers and payment plans
- Made phone calls to collect payments
- Counted and balanced cashier drawers
Cashier/Account Representative
Dynamic Motors
12.2017 - 09.2019
- Received and processed client payments, and updated accounts
- Counted and balanced cashier drawers
- Reviewed accounts for delinquencies and other ongoing issues
- Interfaced with customers to bring accounts current with suitable repayment plans
- Welcomed customers, assisted with any and all questions
- Handled Office paperwork
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.2017
Skills
- Bilingual
- Team Player
- Fast Learner
- Calm Under Pressure
- Positive Attitude
- Multitasking
- Proven Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionists Lead
Covert Dodge
12.2022 - Current
Patient Services Representative
Peoples Community Clinic
04.2022 - 12.2022
Service Cashier
Covert Dodge
07.2020 - 04.2022
Account Representative
Long Motors
09.2019 - 04.2020
Cashier/Account Representative
Dynamic Motors
12.2017 - 09.2019
High School Diploma -
Del Valle High School
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