Carime Cruz Zubia

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Coordinated community resources and referrals, ensuring access to vital services for clients.

Reception

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained confidentiality of information regarding clients and company.