Dana Perkins
Buford,GA
Summary
Dynamic Account Manager with 10+ years of experience in fostering client relationships and driving business growth. Proven expertise in strategic planning, data analysis, and project management to enhance operational efficiency. Adept at leading cross-functional teams and delivering measurable outcomes. Recognized with the President’s Club award for exceptional performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager I
American Red Cross
10.2018 - Current
- Increased sponsor satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable sponsors while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their collection goals.
- Serving my team as a subject matter expert for National Partnership account sponsors.
- Mentored and/or trained new account managers or donor recruitment associates.
- Served as a judge and interviewer with local school district CTAE, DECA and HOSA programs.
Planning Analyst II
American Red Cross
04.2017 - 10.2018
- Developed and maintained a blood drive calendar for multiple districts.
- Performed data and trend analysis to accurately track historical operational performance.
- Monitored the calendar to ensure daily goals are meeting distribution requirements and review all additions to the calendar based on approval guidelines.
- Advised department management of any issues or concerns relative to exceptions outside calendar guidelines.
- Lead production planning and review meetings for multiple districts. Including preparation of historic data to help establish current operations.
- Oversaw input and accuracy of all data that feeds other production planning and scheduling systems.
- Ensured adherence to guidelines to meet overall budget requirements in collaboration with department managers.
Multiple Positions Held
Enterprise Holdings
11.1998 - 04.2017
Education
Tuskegee University
Tuskegee, ALKeller School of Business
Atlanta, GASkills
- Effective Communication
- Client Relationship Management
- Strategic Leadership Skills
- Strategic account planning
- Analytical Problem Solving
- Project Management
- Client Relationship Development
- Cross-Functional Collaboration
Awards
Presidents Club FY20
Certification
Integrity Selling
Timeline
Account Manager I
American Red Cross
10.2018 - Current
Planning Analyst II
American Red Cross
04.2017 - 10.2018
Multiple Positions Held
Enterprise Holdings
11.1998 - 04.2017
Keller School of Business
Tuskegee University
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