Kia Abercrombie
Dallas,USA
Summary
Results-driven representative recognized for high productivity and efficient task completion. Expertise in cultivating customer relationships to drive growth and enhance operational efficiency. Proven skills in communication, problem-solving, and adaptability, ensuring seamless collaboration with team members and clients for optimal business outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager I
Westlake Financial Services
Dallas, US
06.2024 - Current
- Implemented strategies that reduced delinquency rates and enhanced collection performance.
- Managed overdue accounts in early and late stage collections
- Negotiated payment arrangements with customers to resolve debts and prevent escalation.
- Managed repossession accounts, coordinating with third-party vendors and internal departments to streamline processes.
- Processed payments for large simple and compound interest auto loans to ensure accuracy and compliance.
- Deescalated customer complaints, resolving issues quickly to uphold high customer satisfaction.
Procurement distribution Coordinator
Canon Solutions America
Irving, US
01.2024 - 05.2024
- Coordinated delivery schedules for DC operations, ensuring on-time execution and efficiency.
- Prepared orders and managed shipping processes, verifying documentation accuracy to prevent delays.
- Communicated with customers, carriers, and logistics teams to facilitate smooth operations and resolve issues promptly.
- Performed updates on open order reports and logged information in PI sheets.
- Utilized Oracle and Excel spreadsheets for data management and analysis.
- Managed email communications through Outlook to maintain operational flow.
Administrative Scheduling Coordinator
Express Employment Professionals
Dallas, US
06.2023 - 11.2023
- Create, schedule and coordinate field technicians to homes to complete work orders.
- Delivered scheduling information and confirmed daily operations to support workflow continuity.
- Facilitated communication among internal and external staff, builders, customers, and homeowners to streamline operations.
Data Entry Specialist
Express Employment Professionals
Springfield, US
09.2022 - 05.2023
- Entered and verified data in spreadsheets to ensure accuracy.
- Managed billing information and verified customer accounts for accuracy.
- Conducted research to correct accounts and improve data integrity.
- Reviewed edits for accuracy errors, upholding high-quality standards.
- Created and canceled contracts in Great Plains, managing documentation effectively.
Amazon Fulfillment Center Associate
Nexeo HR
Fort Wayne, US
05.2022 - 08.2022
- Assembled stations in hybrid construction and warehouse environment.
- Built metal frames and installed stations.
- Constructed Amazon pods to meet specifications.
Assistant Manager
Family Dollar
Coalgate, US
09.2021 - 01.2022
- Managed daily store operations
- Maintained inventory levels and organized store layout to enhance shopping experience.
- Oversaw daily paperwork processes, ensuring accuracy in cash register and bank deposits.
- Opened and closed the store daily, ensuring proper security protocols were followed.
- Addressed customer inquiries and resolved concerns
- Ensured store cleanliness and stock availability
- Supervised and trained team members, fostering skill development and collaboration under direction of store manager.
- Assisted in unloading merchandise, organizing stockroom, and transferring items to sales floor.
Call Center Customer Service Representative
Teleperformance
Fort Wayne, US
08.2020 - 11.2020
- Managed high inbound call volume, efficiently resolving customer inquiries and concerns.
- Resolved and de-escalated issues
- Handled billing and service inquiries efficiently.
Front Lobby Receptionist
Downtown Hilton at Fort Wayne Grand Convention Center
Fort Wayne, US
01.2020 - 08.2020
- Welcomed visitors and promptly addressed guest needs to ensure satisfaction.
- Handled guest requests efficiently to improve overall customer service.
- Delivered requested items to guests efficiently.
- Maintained cleanliness and organization of all public areas in hotel to enhance guest experience.
- Conducted walkthroughs of assigned spaces at shift start and end.
Education
Associate's degree - Business Administration, Operations, Applications and Technology
Ivy Tech Community College
Fort Wayne, IN12-2022
Certificate - Nursing
Premier Nursing Academy
Fort Wayne, IN06-2016
High school diploma -
Southside High School
Fort Wayne, IN06-2011
Skills
- Rapid learning ability
- Effective communication
- Strong organizational skills
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Adaptability
- Task prioritization
- Negotiation skills
Timeline
Account Manager I
Westlake Financial Services
06.2024 - Current
Procurement distribution Coordinator
Canon Solutions America
01.2024 - 05.2024
Administrative Scheduling Coordinator
Express Employment Professionals
06.2023 - 11.2023
Data Entry Specialist
Express Employment Professionals
09.2022 - 05.2023
Amazon Fulfillment Center Associate
Nexeo HR
05.2022 - 08.2022
Assistant Manager
Family Dollar
09.2021 - 01.2022
Call Center Customer Service Representative
Teleperformance
08.2020 - 11.2020
Front Lobby Receptionist
Downtown Hilton at Fort Wayne Grand Convention Center
01.2020 - 08.2020
Associate's degree - Business Administration, Operations, Applications and Technology
Ivy Tech Community College
Certificate - Nursing
Premier Nursing Academy
High school diploma -
Southside High School