Dana Pham
Tullahoma,TN
Summary
Licensed EMT-B with a bachelor’s degree and four years of pre-medical education, seeking to transition into an emergency room role. Brings extensive experience in high-volume, client-facing environments with a proven ability to remain calm under pressure, multitask, and deliver attentive care. Strong communication skills and a patient-focused approach, with a commitment to supporting efficient, compassionate emergency medical services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nail Technician
Luxury Nails
Tullahoma, TN
09.2019 - Current
- Provided high-quality nail care services, ensuring client satisfaction and repeat business.
- Followed proper safety and sanitation guidelines while performing nail services.
- Provided training to new nail technicians, ensuring consistent quality of service across team.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Instacart Shopper
Instacart
Tullahoma, TN
11.2021 - 12.2025
- Assisted customers with selecting items, ensuring high satisfaction and accurate order fulfillment.
- Communicated effectively with customers regarding substitutions and order status updates.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
No Degree - Emergency Medical Technician- Basic
Motlow State Community College
Tullahoma, TN12-2025
High School Diploma -
Tullahoma High School
TULLAHOMA, United States05-2021
Bachelor of Science - Pre-Professional Biology
University of Tennessee At Chattanooga
Chattanooga, TN05-2025
Skills
- Customer service
- Time management
- Problem-solving skills
- Training and coaching
- Sanitation procedures
- Strong work ethic
- Good communication skills
- Hospitality and accommodation
- Planning and organization
Certification
- EMT - Emergency Medical Technician- Basic
LANGUAGES
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Instacart Shopper
Instacart
11.2021 - 12.2025
Nail Technician
Luxury Nails
09.2019 - Current
No Degree - Emergency Medical Technician- Basic
Motlow State Community College
High School Diploma -
Tullahoma High School
Bachelor of Science - Pre-Professional Biology
University of Tennessee At Chattanooga