Dana Plocharczyk
Westland
Summary
Highly motivated and adaptable individual with a Bachelor’s degree in Arts and twenty five years of experience in customer service. Proven ability to build rapport with customers, handle transactions efficiently, and contribute to a positive team environment. Eager to leverage a diverse skill set and strong work ethic in a challenging and rewarding role.
Overview
14
14
years of professional experience
Work History
Client Consultant I
Flagstar Bank
Northville, MI
05.2025 - Current
- Deliver client engagement and education by following sales process framework.
- Effectively utilize Salesforce to proactively manage client relationships to include updating clients notes, opportunities, events, tasks, deposit pipeline, etc.
- Effectively use DNA in everyday transactions and maintenance.
- Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, teammate, and client risks
- Ability to work effectively in fast-paced team environments.
Head Cashier
Dunham's Sports
Canton, Michigan
09.2023 - Current
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
- Maintain cleanliness of checkout area including countertops, registers, and floors.
- Train new team members in cash register operation, stock procedures, and customer services.
- Process customer payments quickly and return exact change and receipts.
Waitress
Oak City Grille
Royal Oak, Michigan
08.2012 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Bachelor of Arts -
University of Detroit Mercy
Detroit, MI12.2013
Associate of Science -
Schoolcraft College
Livonia, MI04.2010
Skills
Customer service
Cash handling
Time management
Punctuality
Adaptability and dependability
Multitasking Abilities
Timeline
Client Consultant I
Flagstar Bank
05.2025 - Current
Head Cashier
Dunham's Sports
09.2023 - Current
Waitress
Oak City Grille
08.2012 - 03.2020
Associate of Science -
Schoolcraft College
Bachelor of Arts -
University of Detroit Mercy