Dana Powell
Rio Grande,NJ
Summary
Dynamic leader with a proven track record in business development and customer relations, notably at DIMI Cleaning Services Llc. Excelled in staff management and financial management, enhancing company reputation through superior service and strategic fiscal oversight. Skilled in team collaboration and leadership, consistently achieving and surpassing sales goals.
Overview
10
10
years of professional experience
Work History
Business Owner
DIMI Cleaning Services Llc
Rio Grande, NJ
05.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Shift Manager
McDonald’s
Rio Grande, NJ
08.2015 - 12.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
CNA Student
Oceana Nursing & Rehabilitation Center
Cape May Court House, NJ
09.2014 - 12.2016
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Overnight Stocker and Receiver
Walmart
Rio Grande, NJ
07.2015 - 12.2015
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Deli Clerk
ShopRite
Rio Grande, NJ
05.2014 - 10.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
CNA Certification -
PRN Training Center
Cape May Court House, NJMiddle Township High School
Cape May Court House, NJ04.2000
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Business Development
- Purchasing and planning
- Social Media Marketing
- Budget Control
- Bookkeeping
- Staff hiring
- Sales Development
- Financial Management
- Business marketing
- Staff Management
Timeline
Business Owner
DIMI Cleaning Services Llc
05.2017 - Current
Shift Manager
McDonald’s
08.2015 - 12.2017
Overnight Stocker and Receiver
Walmart
07.2015 - 12.2015
CNA Student
Oceana Nursing & Rehabilitation Center
09.2014 - 12.2016
Deli Clerk
ShopRite
05.2014 - 10.2015
CNA Certification -
PRN Training Center
Middle Township High School