Dana Prescott
Chino Valley,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Communication Center Supervisor
Embry-Riddle
02.2022 - Current
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Developed and Implemented quality control measure
- Collaborated with management team to develop long-term goals for the center''s success.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Demonstrated exceptional leadership skills by effectively managing a team of dispatchers during high-stress situations, maintaining composure under pressure while ensuring safety objectives were me
- Continuously sought opportunities for professional development and adjusting departmental procedures accordingly.
- Conducted regular evaluations of dispatcher performance to identify areas for improvement and provide constructive feedback for growth opportunities.
Dispatcher
Embry-Riddle
03.2019 - 02.2022
- Fielded emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Issued local watches and warnings in response to inclement weather conditions received from National Weather Service.
Custodian
C&W
08.2017 - 04.2019
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Associate of Applied Science - General
Mesa Community College
Mesa, AZSkills
- Data Entry
- Customer Relations
- Schedule Management
- Decision-Making
- Task Delegation
Timeline
Communication Center Supervisor
Embry-Riddle
02.2022 - Current
Dispatcher
Embry-Riddle
03.2019 - 02.2022
Custodian
C&W
08.2017 - 04.2019
Associate of Applied Science - General
Mesa Community College
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