DANA RAMOS
Savannah,GA
Summary
Creative and adaptable Content Creator with a passion for visual storytelling and producing engaging digital content across social media platforms. Experienced in photography, content creation, and editing, with a strong eye for aesthetics and emerging trends. Highly organized, and committed to creating content that builds meaningful audience engagement and elevates brand identity. Bilingual in English and Spanish, allowing for effective communication with diverse communities and audiences.
Overview
10
10
years of professional experience
Work History
Airport Customer Service Agent
American Airlines
Savannah, GA
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers and provided boarding instructions.
Content Creator
Love Being in the Moment
Savannah, Georgia
01.2023 - Current
- Thrives in the event space, working alongside photography and videography teams to capture every highlight and little moment that ties together every event.
- Managed end-to-end content creation processes, ensuring all details were accurate, complete, and aligned with brand standards
- Organized and structured content to improve clarity, flow, and overall user experience
- Reviewed and finalized content before publishing to ensure consistency and quality
- Created content with a strong focus on user experience, ensuring information was easy to understand and accessible
- Identified gaps or unclear messaging and improved content to better meet audience needs
- Adapted tone and messaging to align with brand voice and target audience
- Exceptional taste and a strong creative eye
Owner / Account Management / Content Creator/Photographer
How I Picnic LLC
Savannah, GA
11.2020 - 12.2025
- Curated luxury picnics and small events.
- Posted useful, creative and timely content on social media and website.
- Planned, produced and edited video projects to maximize engagement.
- Utilized editing and photography tools to enhance storytelling.
- Curated content for social media platforms.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Photographed individuals, families and small groups on location.
- Designed user-friendly website layouts to enhance visitor engagement.
Bank of America Customer Service Specialist
Advanced Call Center Technologies LLC
04.2020 - 10.2021
- Improved customer experience and retention through issue resolution and proactive support.
- Filed claims, ensured that a claim is processed correctly, so the customer receives the financial payout to which they are entitled.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Receive inbound calls from consumers for assistance with new card inquiries, fraud alerts, web services, mobile app services and funds transfers.
- Problem solver, self-driven and motivated to meet individual services.
E-Commerce Associate /Merchandiser
Teacups Puppies & Boutique
Davie, FL
08.2017 - 04.2020
- Adding new products to our online web-store.
- Pricing/inventory of all incoming merchandise.
- Fulfilling online orders.
- Digital marketing and social networking.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Printed labels and tags for for-sale merchandise.
Graphic Design Intern
AgendaNYC
New York, NY
11.2016 - 01.2017
- Generated computer graphics and page-layout software, graphic elements and photography.
Education
Associate of Applied Science - Graphic Design
THE SCHOOL OF DESIGN
06-2013
High School Diploma -
SHELTER ISLAND HIGH SCHOOL
Shelter Island, NY06-2011
Timeline
Airport Customer Service Agent
American Airlines
03.2023 - Current
Content Creator
Love Being in the Moment
01.2023 - Current
Owner / Account Management / Content Creator/Photographer
How I Picnic LLC
11.2020 - 12.2025
Bank of America Customer Service Specialist
Advanced Call Center Technologies LLC
04.2020 - 10.2021
E-Commerce Associate /Merchandiser
Teacups Puppies & Boutique
08.2017 - 04.2020
Graphic Design Intern
AgendaNYC
11.2016 - 01.2017
High School Diploma -
SHELTER ISLAND HIGH SCHOOL
Associate of Applied Science - Graphic Design
THE SCHOOL OF DESIGN