DANA REID
Wichita,KS
Summary
Project Manager and client-services professional with extensive experience managing projects, budgets, schedules, production, and customer relationships. Strong background in cross-functional coordination, process improvement, estimating, quality control, and project delivery. Organized, detail-oriented, and skilled at resolving issues and keeping projects on schedule.
Overview
20
20
years of professional experience
Work History
Project Manager
Identity Group
07.2022 - Current
- Serve as primary client contact throughout the project lifecycle.
- Coordinated projects across creative, design, production, and account teams to ensure alignment and timely delivery.
- Manage multiple projects while balancing schedules, resources, and client needs.
- Managed multiple projects, balancing schedules, resources, and client needs to meet project objectives.
- Monitor project progress, identify risks, and resolve issues.
- Coordinate team workloads, priorities, and project deadlines.
- Review deliverables for accuracy and quality before client delivery.
- Cultivated strong relationships with clients and internal teams to facilitate collaboration and communication.
Customer Service Representative
The Print Source, Inc.
11.2018 - 07.2022
- Managed multiple priorities while meeting customer deadlines.
- Coordinated requirements across administration, production, and shipping to streamline processes.
- Managed orders from estimating and entry through production and delivery.
- Supported 2019 operating-system conversion and developed effective workarounds for system issues.
- Supported the 2019 operating-system conversion and developed workarounds for system issues.
- Managed multiple priorities to consistently meet customer deadlines.
Graphic Project Manager
Design & Production, Inc.
08.2015 - 11.2017
- Managed exhibit projects from estimating to installation, ensuring timely completion and quality standards.
- Developed project schedules and coordinated cross-functional teams to achieve critical milestones.
- Tracked project costs and analyzed expenses against budgets to maintain financial oversight.
- Coordinated project details with internal teams and partners.
- Researched and maintained required project materials.
Production Manager
Capitol Exhibit Services
02.2014 - 08.2015
- Managed production and fabrication of large-format graphics.
- Resolved production issues and conflicts to maintain workflow.
- Coordinated teams to adapt to changing schedules and deadlines, ensuring project timelines were met.
- Implemented process improvements and improved resource management.
- Supported production planning and coordinated team efforts to align resources effectively.
Graphic Production Manager
Explus, Inc.
05.2012 - 02.2014
- Standardized production procedures and quality guidelines to enhance consistency and compliance.
- Implemented performance, quality, and efficiency measures.
- Created department work instructions and reports to streamline processes and improve clarity.
- Managed daily production activities and team communication to ensure alignment and operational efficiency.
- Maintained accurate production records and documentation.
Graphic Project Manager
Design & Production, Inc.
09.2006 - 05.2012
- Developed project-tracking tools and standardized documentation to streamline project processes.
- Coordinated project information between clients, designers, and production teams.
- Supported high-profile projects and participated in client bid presentations.
- Coordinated project information among clients, designers, and production teams to ensure alignment and efficiency.
Education
Associate of Arts - Advertising Design
St. Clair Community College
Port Huron, MISkills
Project Management
Client Relations
Scheduling & Coordination
Budgeting & Cost Tracking
Estimating & Purchasing
Team Leadership
Production Management
Process Improvement
Quality Control
Problem Solving
Data & Record Management
Project Kickoff & Delivery
Timeline
Project Manager
Identity Group
07.2022 - Current
Customer Service Representative
The Print Source, Inc.
11.2018 - 07.2022
Graphic Project Manager
Design & Production, Inc.
08.2015 - 11.2017
Production Manager
Capitol Exhibit Services
02.2014 - 08.2015
Graphic Production Manager
Explus, Inc.
05.2012 - 02.2014
Graphic Project Manager
Design & Production, Inc.
09.2006 - 05.2012
Associate of Arts - Advertising Design
St. Clair Community College